Amazon deliveries to Disneyland hotels do not arrive on time

[BriannaRuth]

Some of you probably already know this, but just in case for anyone who wasn't already aware, the onsite hotels (Disneyland Hotel, Grand Californian, Pixar Place) have changed their policy regarding packages that are mailed to guests since last time I was there (2021). It used to be you could mail whatever to the hotel as a guest. On my recent trip, I had several Amazon packages sent to me, but they did NOT arrive on time due to Disneyland's policies. They now do a 24-hour security hold, but the security check is done at an off-site location, and it's not open on the weekends, which can delay things even more.

My packages were confirmed by Amazon to be delivered on a Friday, but I received a notification "business closed." When we checked with the hotel, evidently the delivery was attempted on Friday, but by the time it arrived, the security check location was already closed. The security location is also closed over the weekend. The package was sent back on Monday, then sent to security, but did not make it to me at the hotel until Wednesday! Of course, I didn't need it any longer by then. I was really worried that it wasn't going to make it before I left (Thursday) because then it would have been difficult to return (Amazon doesn't guarantee a delivery can be stopped). This was a huge problem for my husband, who was there for a conference and had ordered some video equipment he absolutely had to have on Sunday. He actually had to go to a local store and buy it there, then send his (rather large) Amazon delivery back when it finally arrived on Wednesday.

Ironically, packages that were sent to my husband that were NOT from Amazon did not have to go through this security check and he got those on time! That seems odd to me. I would think the chances of the hotel receiving something dangerous from Amazon would be extremely slim, but the chances of receiving sometime dangerous through some random address would be higher. The front desk told him that was indeed their policy.

So if you have Amazon deliver, be sure it's set up to arrive several days before you do!

 

[Chili327]

Would it work if it was Insta-Cart (Online Shopper) or something purchased more locally?

 

[Pluto468]

Sorry you had to deal with that! What a hassle. I had no idea they changed their policy.

When we went to the Grand in April we were there on a Sunday-Tuesday and had no issues at all with deliveries. I just checked my tracking and it says the package arrived on Thursday. So they must have had time to do the security check. When I called to confirm my reservation on Saturday the CM mentioned that my packages were waiting at Bell Services.

 

[Jperiod]

I had a nightmare of a time getting my amazon package in 2022 at VGC. I forgot my tennis shoes at home, realized on the plane and placed a order for a pair that would be delivered by 8 am in the morning. Took me two more days to get it after speaking to multiple cast members and managers. I was in tears because my feet hurt so badly being in the parks with the random shoes I had from the plane. They kept stringing me along to "check back" after their next security delivery, otherwise I would've ubered to a store the first day to buy the shoes I needed.

 

[pineapplepalms]

Would it work if it was Insta-Cart (Online Shopper) or something purchased more locally?

We haven’t had any issues with our Amazon Fresh or Instacart grocery deliveries. Those are held and refrigerated by Bell Services.

 

[BriannaRuth]

Would it work if it was Insta-Cart (Online Shopper) or something purchased more locally?

Can't say for sure, but the front desk told us it was specifically Amazon packages, not others, that were now held for a 24-hour security check (not including weekends, when it can turn into 3 days).

My husband was really surprised they were applying this to packages that were being sent to the conference facilities there as well. My packages were sent to our room from my personal Amazon account, but his were sent from his company's account to wherever they send things for onsite conferences. Both of them were delayed by days. In his case, his items didn't arrive until the conference was over.

 

[Curiousporpoise]

I ordered 2 Amazon packages on separate stays while staying at the Disneyland hotels - one for a carryon bag (bought too much stuff) and one for rain boots for my kids. Both packages were lost and never recovered. I was told it arrived in their mailroom but they were never able to find and deliver it to me. Amazon refunded my money.

I have also ordered Instacart by Target and Walmart several times. There were 2 times that they couldn’t find my orders because everything had either been placed in the refrigerator (non refrigerated items) or on the shelves (for refrigerated items). Now I call bell services in advance and tell them my order is on the way and what is in it. Much easier!