Yesterday I went to Be Our Guest for dinner with my husband and my two year old daughter. We were celebrating their birthdays. It was our very first time at Magic Kingdom and because Beauty and the Beast is my daughters favourite movie, I organized a FP for Enchanted Tales with Belle first and then had ADRs for dinner at BOG.
Around 6:30PM when we went inside the restaurant and lead to our table (Rose Gallery). My daughter was able to carry a Lumiere candlestick to the table and she was thrilled (he is her favourite character). About five minutes after we were seated, one of the employees took away Lumiere and DD was devastated. She started crying uncontrollably. My husband tried his best to calm her down but there was no way to console her. I think it was because other tables around us still had their candlesticks on the table so she didn't understand why ours was taken away. We asked one of the employees if we could just borrow one quickly to take a photo and they said yes and it helped cheer DD up.
It took around an hour to finish our meals and we were packing up to leave when our waiter Paul asked us to wait a moment. I thought they were planning to give my daughter a sticker for her birthday. Out of nowhere he came back holding a huge Disney Parks shopping bag. He told us that he saw what happened when Lumiere was taken away and how upset DD was and he apologized. Then he handed her a huge Beast plush! My husband and I were completely shocked. We spent the rest of the night talking about how wonderful that waiter was and how we have never had something like that happen to us. What a great experience! Thank you Paul for making our first family trip to Disney World so magical.
Around 6:30PM when we went inside the restaurant and lead to our table (Rose Gallery). My daughter was able to carry a Lumiere candlestick to the table and she was thrilled (he is her favourite character). About five minutes after we were seated, one of the employees took away Lumiere and DD was devastated. She started crying uncontrollably. My husband tried his best to calm her down but there was no way to console her. I think it was because other tables around us still had their candlesticks on the table so she didn't understand why ours was taken away. We asked one of the employees if we could just borrow one quickly to take a photo and they said yes and it helped cheer DD up.
It took around an hour to finish our meals and we were packing up to leave when our waiter Paul asked us to wait a moment. I thought they were planning to give my daughter a sticker for her birthday. Out of nowhere he came back holding a huge Disney Parks shopping bag. He told us that he saw what happened when Lumiere was taken away and how upset DD was and he apologized. Then he handed her a huge Beast plush! My husband and I were completely shocked. We spent the rest of the night talking about how wonderful that waiter was and how we have never had something like that happen to us. What a great experience! Thank you Paul for making our first family trip to Disney World so magical.