Amazing Amazon Kindle Service!

[tvguy]

Okay, my wife was very upset yesterday when the screen on the Kindle I got her for Christmas got huge lines in it, and the bottom half stopped working.

So at 4 pm yesterday (Friday), I called the toll free Amazon Kindle number. I waited less than a minute on hold. The nice lady said no problem, it's under warranty, we'll overnight you a new Kindle. You just have to return the broken Kindle. 11 am this morning (Saturday), the new Kindle arrived at the front door. Yup 19 hours later, in our hands.

Now, having dealt with Apple for repairs on my daughter's lap top, and my kids i-Pods........waiting days for a Genius Bar appointment, then having them take 10 days to have something repaired, I think Apple could learn a big lesson about customer service from Amazon.

 

[Shadeaux]

Amazon's customer service it wonderful. That's one of the reasons I bought a Kindle rather than another ereader. My Kindle developed problems after the recent software update. They overnighted a new one to me too. They also gave me a credit to replace the skin/decal thing that I had just put on my Kindle.

 

[MIGrandma]

My DD had the same great service. She has a kindle and takes it to work with her to read on her lunch hour. She was heading home and had it in her purse, but bent down to get something in the bottom of her locker at work and it fell out. It was in the case so she didn't think anything of it. Got home and it was broken (the top half). She debated about calling customer service about it, but finally did and they overnighted her a new one and she had it the next afternoon. She was really impressed with their service.

 

[bicker]

I've only had great customer service experiences with Amazon.com. That's something an online retailer can afford to do, super-max-out service, because they have so little overhead. I'm very happy to capitalize on that advantage as much as I can.

 

[tvguy]

I might add, after the new Kindle arrived, it prompted her to transfer everything from her old one...which was saved online....onto her new one.
It's almost like the problem never happened.