When I called to add my LoewsFirst number to a ressie, I was told that my FLO rate made it a nonqualified stay.
When I emailed Loews First, this was their reply:
Ms. XXXXXX,
Thank you for your membership in our LoewsFirst Guest Rewards Program!
Unfortunately, Florida Residents' Rates are not considered qualifying under
the LoewsFirst Terms and Conditions. In order to honor the LoewsFirst
benefits, reservations must be made through Loews Hotels directly to
guarantee a qualifying rate.
The good news is that we do have our Loews Best Rate Pledge, whereby you
should not find a lower rate for the same room type on a third party website
such as Expedia or Hotels.com (excluding the auction sites such as
Priceline). If you do find a lower rate for the same room on a third party
site, you can contact our hotels and we match the rate that you found and
either adjust the rate you book on
www.loewshotels.com or make the
reservations for you. Full details on the Loews Best Rate Pledge can be
found at the following page on our website:
http://www.loewshotels.com/aboutus/best_rate_pledge/
To see a full list of our LoewsFirst Terms and Conditions, please visit
http://www.loews-first.com/terms.asp.
Thank you for choosing LoewsFirst. We do look forward to welcoming you
soon!
I got this email from Hard Rock:
Dear Mrs. XXXXX,
We are very excited that you have chosen to stay with us! After
doing some research on your reservation it has been determined that as of
now you are booked with a Florida Resident Rate of $149 US dollars.
Unfortunately the Florida Resident Rate is a non qualifying rate for full
LoewsFirst benefits. Full LoewsFirst benefits are reserved for those
guests who are booked on a qualifying rate plan (typically published and
AAA rates or Loews Hotel package rates). These policies are outlined in
LoewsFirst collateral. Please be aware of benefits which are available to
our LoewsFirst Members whether on a qualifying rate plan or not at Loews
Hard Rock Hotel at Universal Orlando. These benefits are:
complimentary daily newspaper upon request
complimentary use of the workout room
bathrobe for daily use upon request
late checkout, based upon availability
evening turndown service
The amenity and upgrade benefits are reserved for those who book a
reservation with a qualifying rate plan. We hope that you will continue to
stay with us and enjoy our beautiful resort. Please keep my name as a
personal contact for any further questions or concerns and I would be happy
to assist you however I can. Thanks and have a great day!
Take it easy!â
The AAA rate for my stay is about $50 more per night. I'm thinking I won't be getting any milk and cookies...
