Am I the only one disturbed by the "Ask for a supervisor!" RE: Dining past the 20th?

[CathrynRose]

Im seeing so many posts that are just encouraging people to witch and moan until they get their way. It's kind of disturbing to me.

I wanted to go in October when I booked Bounce Back - Bounce Back wasnt availible in October, I then booked Sept. I didnt ask for a supervisor....

It was clearly stated through the 20th. In the past, Im well aware you were able to get whatever special/discount was going on, as long as you had started on the day of. BUT - I thought this promotion specified otherwise.

Im a little disheartened by the whole "Gimme your supervisor" madness.

JMHO - of course. YMMV.

 

[abteer]

You have to do what you have to do to get consistency. Trust me, in the line i work in, i'm used to it. If on thursday they deny me, I will politely ask for anyone who can help me. Because there has to be some kind of consistency. Period.

 

[FoodLover]

This promotion allows guests to stay beyond September 20 and still get the offer. Some of the Disney agents are not aware of this.

There have already been numerous instances in which the agent, upon being asked to check, came back on the line and said "I was mistaken -- you can stay past September 20 with this offer."

People are perfectly justified in asking for a supervisor if the agent gives out incorrect information.

Mary
MouseSavers.com

 

[JeffZ]

The squeeky wheel gets the grease--or the FREE FOOD!!!!

 

[vellamint]

Some CMs just dont know what they are doing.......

I clued my cousin in that free dining started yesterday and for him to call (for some reason he thinks I am his travel agent lol) and even though I was on the computer with him while he was on the phone with Disney they STILL got it wrong. I kept telling him it is too much money I think they are charging you for the dining and he in turn is asking the CM and telling her are you sure this is free dining. Plus she was giving him only a 5 day hopper with water & More......for like $600 more than the quote I was giving him

End of story....I had to call back and the CM I spoke to said that he was being charged for dining, which she fixed and upgraded his ticket to the full 8 days and he saved big bucks....

I dont understand some of the cms.....I thought most of them are together in a call center now....

 

[wezee]

Where is it "written" on the ad for this promo........maybe extended past 9/20/08? When we booked our Sept FD bounceback..the ending date was
9/27/08. After reading the Dis for the past 6 mos, I have come to the conclusion that the CRO CMs take it upon themselves to decide who shall be allowed to book what dates! Many people were allowed to book past the 9/27 date....and a whole lot of us were told "NO"! (numerous times). I agree it's a real shame. CRO is computer based and the CMs should know the exact details of a promo this big. People should not have to ask for the supervisor, nor should the others, who were denied the extension past the promo ending date feel hurt or ripped off!

 

[CathrynRose]

Where is it "written" on the ad for this promo........maybe extended past 9/20/08? When we booked our Sept FD bounceback..the ending date was
9/27/08. After reading the Dis for the past 6 mos, I have come to the conclusion that the CRO CMs take it upon themselves to decide who shall be allowed to book what dates! Many people were allowed to book past the 9/27 date....and a whole lot of us were told "NO"! (numerous times). I agree it's a real shame. CRO is computer based and the CMs should know the exact details of a promo this big. People should not have to ask for the supervisor, nor should the others, who were denied the extension past the promo ending date feel hurt or ripped off!

I agree. I booked bounceback and also - as I stated - wanted to go in October. I was told "No, it ends the 27th"

I was also told it was a maximum 10 days - which my travel agent was able to add 2, too.

So yes - I understand the inconsistancies is frustrating. But some of the posts show - instead of working with the CM, KWIM?

 

[Cass]

 

[wezee]

 

[livie1205]

because you can call 10 times and get 10 dif answers....until that is not true nothing will change...if someone can get it past that date then good for them that means it is not impossible, i know it is upsetting when someone cant get what someone else did but thats the way it is sometimes.last year when some people got the big 40% off code and some didnt there were plenty of mad people saying how wrong it was and that these people would get charged more when they checked in and it simply did not happen...if someone calls and says can i have such and such code and they say yes then why are they wrong to take it? if someone asks can i get free dining past the 10th and someone tells them ok then why shouldnt they? they are not stealing, they ask, they say yes...they should have the same answer to everyone but as many people have learned they dont.I am not doing free dining this year because i would rather go in dec(40% code that was sent to me) but i hope everyone gets the dates they need..people ask to speak with a superviser because they are not getting the service they need and thats ok thats what there jobs are, they know they are going to have to speak with unhappy people and thats what they are trained to do and they will not give someone the meal plan extra days if its not allowed...

 

[mickeynut1]

I think the big upset here is the CMs are not giving the same information If the rules changed from previous years and FD couldn't be extended like in years past, nobody would have a problem with it. But some people are being told it can't be extended and then finding out others had no problem extending it....that's where the "give me a supervisor" comes in. I can't say I blame them.

 

[wezee]

because you can call 10 times and get 10 dif answers....until that is not true nothing will change...if someone can get it past that date then good for them that means it is not impossible, i know it is upsetting when someone cant get what someone else did but thats the way it is sometimes.last year when some people got the big 40% off code and some didnt there were plenty of mad people saying how wrong it was and that these people would get charged more when they checked in and it simply did not happen...if someone calls and says can i have such and such code and they say yes then why are they wrong to take it? if someone asks can i get free dining past the 10th and someone tells them ok then why shouldnt they? they are not stealing, they ask, they say yes...they should have the same answer to everyone but as many people have learned they dont.I am not doing free dining this year because i would rather go in dec(40% code that was sent to me) but i hope everyone gets the dates they need..people ask to speak with a superviser because they are not getting the service they need and thats ok thats what there jobs are, they know they are going to have to speak with unhappy people and thats what they are trained to do and they will not give someone the meal plan extra days if its not allowed...

I definantly agree....I am not upset with anyone for trying to get the best beal possible. I am simply upset with WDW for not having their CMs properly informed. WDW's PR dept. needs an overhaul, along with their CRO CMs. But if WDW decides today that many of their CMs were allowing booking dates not included in the FD promo...and they suddenly mandate that any add'l bookings fall within the promo dates...... it is their right to decide how many FD bookings they will allow their CMs to book. I do not feel the 40% codes apply, since they are sent out randomly...and not offered to the public on a first come first serve basis. The fact is...WDW will only allow free dining for certain resorts on certain dates...as long as they do not lose $$$.

 

[WeLuvTink!]

Called the first time to book and told "No free dining after 9/20". Called the second and NO PROBLEM or question whatsoever. I didn't beg, cheat, or steal to get FD after 9/20.

I was just an informed consumer (thanks to my fellow DISers) who knew that the information I was originally given was wrong. Thank you DIS!

 

[Gymbomom]

We all were waiting to see if ANYONE would be able to book after the 20th. I saw more posts about people doing it than others not....until recently. I think they should have made the computer not be able to extend it.

I think everyone just wants the same deal,,,to be treated the same. Which seems fair....

 

[RMulieri]

Yes I am one of the ones who had to get on with a superviser.That said, I have no problem with Disney ending a promotion on 9/20 and enforcing it.IF THEY ENFORCE IT FOR EVERYONE.The problem is if you call disney 10 times you will get 10 different answers to a question.My problem is with the consistency of disney cro. They need to get their ducks in a row and everyone needs to be on the same page.incidentally, I was never rude or mean to the Cms I dealt with.Nor did I throw a fit or a sense of entitlement at them.If after talking to guest services they would have said NO, I would have let it drop.

 

[Crazy4Disney06]

Im seeing so many posts that are just encouraging people to witch and moan until they get their way. It's kind of disturbing to me.

I wanted to go in October when I booked Bounce Back - Bounce Back wasnt availible in October, I then booked Sept. I didnt ask for a supervisor....

It was clearly stated through the 20th. In the past, Im well aware you were able to get whatever special/discount was going on, as long as you had started on the day of. BUT - I thought this promotion specified otherwise.

Im a little disheartened by the whole "Gimme your supervisor" madness.

JMHO - of course. YMMV.

I agree with you! It seems like everyone is trying to get Disney to cut cornors these days. If they can't get the discount or promo that they read about on these boards they will call back 100 times until they find some one willing to give them the same discount. To me all the fuss and stress over it takes the magic out the the vacation before it even starts.

 

[denman007]

BUT - I thought this promotion specified otherwise.

You thought wrong.

So you just pay full price for everything and don't question anything? lol

 

[denman007]

Exactly.

Hey, this is our biggest promo of the year...maybe we should know what the hel we're doing. lol

 

[UncleScrooge]

When I called Monday afternoon, my friendly CM put me on hold when she realized my departure date was past September 20th. 5 minutes later she returned, apologized for the delay and told me that she had asked a couple of supervisors if the promotion would be applied past the 20th or not, and then she told me nobody actually knew. So...she said lets just put the code in and see what happens. She put in the code and her total was within $2 of my own guess of what it would be with FD. I told her the total sounded good to me and she said well it looks like it works for departures after the 20th (or something to that effect). In any event, I didn't have to ask for a supervisor, my CM asked one on her own.

 

[wishesUT]

I agree that there's not a lot of consistency between CMs. We booked the bounceback when we were there last year for Sept 23-30th at the Poly. Now we're expecting our third baby so we wanted to change to a moderate. I called 4 times and was told I couldn't change, but to keep trying back in case something became available. Finally I got a CM who said he couldn't change it but he would talk to someone in GR who could. 10 minutes later my resort was switched from the Poly to CBR. I then asked if I could add one night to stay through Oct. 1st, but was told no, it wasn't available. Well, yesterday I called to check about adding an extra night and got it with no problem. It seems to be true that if you don't get what you want during the first call just keep calling back and checking.