Am I on to Something for AP RATES?????????

[>>^..^<<]

Originally posted by Luvinit


IMO I don't think holding more than one ressie is "selfish"... Often when I am planning a vacation I will hold more than one ressie so I can make the best choice for our family

I'll make you a deal...

I'll call reservations and ask if families are allowed to make multiple reservations for the same time periods and hold these reservations for months on end unil they decide what is best for their family.

If they say yes this is perfectly acceptable then I will apologize to you.

If they say no it is not permitted I would only ask you to reconsider... how would you feel if your hotel was not available for your family because others were holding mutiple reservations?

I will call and check it out tomorrow... I imagine you have to give different names and telephone numbers each time you book.. because when I book they know all my info just by my telephone number.

>>^..^<<

 

[Luvinit]

Do whatever you want,
1. I DO NOT give different names and phone numbers. I use the same phone and # each time I call.

2. I don't hold them for "months at a time" maybe 3 or 4 days. Then I call and cancel the ones I don't need.

3. How many times has someone called for a ressie or PS and there where none avail? Than tried back 15 mins, 2 days, a week later, and than magically they appeared? Do you think they built more rooms, or added more tables, or do you think maybe other people called back and canceled or changed their minds.


Look I don't want to debate you on this. I respect your opinion for not wanting to do it. It works for me and if your not comfortable with it than don't do it!

 

[>>^..^<<]

Originally posted by Luvinit
Look I don't want to debate you on this. I respect your opinion for not wanting to do it.

You are absolute right...

Lets not debate - it's black and white.. either it is allowed or it isn't. Simple as that

>>^..^<<

 

[justhat]

Whether or not it is allowed doesn't really matter much since many, many people do this not only at Disney, but with reservations anywhere. We are going on a cruise to Alaska in July and each time we call new rooms are available and the workers and travel agents we have spoken to told us that many people reserve more than one room until they figure out which one they want more, which has a better view, better value, etc. About the only place you can't really do this is with airlines since they charge you when you book a flight. So even if it's not allowed to hold many rooms at once, people do it all the time and Disney and all other companies are aware of this, and provided their hotels/ships/restaurants are filled as much as possible, I don't think they mind too much as long as it's helping someone decide to vacation with them.

 

[Sammie]

Originally posted by peachgirl
I agree, what the CM said makes no sense at all. Whatever reservation you hold, with whatever discount you might currently have, has nothing to do with getting an AP rate applied. It doesn't help to have a current reservation when looking out for AP rates. I've never understood why someone books a room they don't intend to keep if they don't get a discount. I don't particularly care that people do it, I just don't know what they think they're accomplishing.

As for holding multiple reservations...I thought I had read a few months back that Disney was trying to curtail people holding multiple reservations for the same dates with the same names on the reservation. I know they were doing it for priority seating and I thought they were doing it for resorts as well.

I believe it is one reason they are in the process of changing CRO polices over to WDTC policies with the pay in advance and stricter refund policies.

Correct on all counts. When CRO no longer exisits and you have to pay in advance your full stay instead of just a one day deposit and there are penalities for cancelling, multiple reservations for those that simply can't make up their mind, will lessen.

 

[Luv2Roam]

When CRO no longer exisits and you have to pay in advance your full stay instead of just a one day deposit and there are penalities for cancelling, multiple reservations for those that simply can't make up their mind, will lessen.

Why use CRO at all? Let DU go through them, I have the pleasure of not dealing with CRO at all anymore.
I would find it interesting if ANY hotel/resort did wanted the full $ up front at booking, or just days afterward. I suspect their bookings would be next to nothing, since most hotels don't require any actual deposit.

 

[Hawk]

WOW! I don't know if I like this post. It is one thing to book at an AP rate knowing you don't have one - BUT getting one when you show up; or maybe (MAYBE) even booking two rooms knowing that your getting at least one. HOWEVER, booking a room under a false pretense that you are a FL resident, when you are not is totally unacceptable, even if you intend to change it at a later date.

Have we lowered our own credibility to the point where we will do anything for a discount? Not this person. Deceit and concealment amount to fraud and that is not what WDW stands for. I am more than in favor of people doing what is right for them and their special circumstances, but this degrades the entire atmosphere of this board.

Even though I do not agree, you must do as you see fit. Please don't let the dollar destoy your integrity.

Hawk.

 

[peachgirl]

Originally posted by Luv2Roam
Why use CRO at all? Let DU go through them, I have the pleasure of not dealing with CRO at all anymore.
I would find it interesting if ANY hotel/resort did wanted the full $ up front at booking, or just days afterward. I suspect their bookings would be next to nothing, since most hotels don't require any actual deposit.

I enjoy taking care of all the arrangements myself which is why I don't use any travel agency. In this case however, it really isn't a matter of whether you use a travel agency or book yourself, it's the change in policy from CRO policies to WDTC that I don't like. Most hotels don't require full payment 45 days in advance nor do they start charging penalties at that point. I doubt that WDW will ever go to a pay in full at booking policy, but I believe the recent CRO policy changes are, at least in part, due to the problem of multiple bookings.

I'd bet there were a lot of people who booked multiple reservations and didn't bother to cancel right up until the 5 day time frame. After all, if you don't care that booking two resorts when you have no intention of using both is unfair to others, why would you care how long you took to cancel one? I'd also bet making people pay in full 45 days out put a stop to that completely. At least now, those who choose to make reservations they aren't going to use have to decide a little sooner or pay up.

 

[welovedis]

Just an FYI-When I called recently to book our quick May trip, I asked if I could make a ressie for the 2 different rooms I was interested in. I wanted to think it over and call back in the AM. I had never done this before but thought I would ask. The CM (who was one of the nicest I had spoken to) said that it was not allowed in their system. She said it had worked in the past but the computer system would not allow that to occur in the current reservation system. She said ideally, what would happen is that you wouldn't be allowed to make the ressie or someone would catch it during the first 24 hours and cancel the second ressie automatically.

I didn't really question her about it as she was very nice and while we were on the phone I decided which room to book and went forward. It seems as though the policy is that it is not ok to do this and they are trying to make sure it doesn't happen.

I guess it really doesn't matter to some people whether or not it is "ok", they will go ahead and do it anyway. Another poster stated that whether or not it is ok, people will do it anyway--I go back to the old saying from childhood "If everyone jumped off a bridge, would you?"

Good luck to all who are hoping to get the AP rates they are waiting for.

 

[>>^..^<<]

Hi all..

For anyone interested... I spoke to Phillipo Sanchez this morning at CRO - a reservationist answered and I asked to speak to a supervisor or manager and was put to Phillipo

He says that duplicate reservations are not permitted unless the check in/check out dates are different (ie) you are trying to decide between 7 days at Poly or 10 days at CBR and you want to hold both until you decide.

However, once depost is due you can only have one reservation.... you cannot hold both under deposit until balance is due.

He is also aware that it still happens (for same dates) and says they often cancel the duplicate booking and have made some changes to the reservations system to stop it from happening but it is hard to do as people use other names and telephone numbers.

I also asked about people "saying" they were Florida residents to secure a resident rate while waiting for AP rates or discount codes and he was appalled... absolutely not permitted - and he couldnt believe that someone from Disney CRO recommended this... he is now looking for a "Sal or Sol".

This thread is kind of going the way of the pool hopping threads.... people will do whatever they wan't even if it is not allowed.

>>^..^<<

 

[RobMax]

Originally posted by >>^..^<<
people will do whatever they wan't even if it is not allowed.

This thread is getting nuts. I'm starting to get the feeling that some of you think Disney customers should treat Disney with a higher level of respect than other companies. Why? Because you like the place better than other places?

"Not Allowed" is a pretty funny comment considering we all know it is happening including the CRO people who are evidently party this "unethical?" action despite what the manager said (what was he going to say - oh yes, we will allow one customer to fill up all the hotels if they want to. ). I guarentee they would drop all the double reservations if they needed to. If they didn't want it to happen at all -- it wouldn't ... and if the customer is savy enough to work the system - they can and Diseny will let them rather than chance the loss of that customer! Sorry, but that's capitalism - the market governs the transaction.

I am always surprised when one person discusses what they do and a "Disney Nazi" OK maybe not Nazi-- like some that post here -- blind side that person. Please remember that when it comes right down to it, no matter how much we (I'm a Disney Nut Too) love the place, Disney is a business and visitors are customers not special guests who have been extended some special right to stay at a hotel at $300 a night.

On top of this insanity - we know there are tons of room available. I wish the AP thing would flush itself out! It will and the people who visit here will all get what they want because they are proactive.

And ... the last time I checked - this wasn't high school - you can't turn people into the principal! Its kinda like - "Mommy is little Johnie allowed to smoke cigars and drink beer?" I can't believe someone would waste their time to prove the obvious when it just doesn't matter - even to Disney.


Please! PEOPLE OF ZEE WOURL RELAX!!! This means you - >>^..^<<.

 

[>>^..^<<]

Gosh it's good to know RobMax would never blind side anyone for expressing opinions...

What a relief!!! Phew!

>>^..^<<

 

[gepetto]

No one is being a Nazi. Most of the people posting about multiple reservations are doing so because some people holding them may not realize that their second one could be cancelled by Disney without notice or warning.

 

[lizmc]

Perhaps part of the upset about multiple bookings or posing as a Florida resident , is more to do with the overindulgence it seems to exhibit. I think WDW makes it fairly easy to apply new codes to ones reservation, if they exist. It seems sometimes we get soo concerned with getting what WE want , we forget that going for the tricky moves to secure the best , best ,best might be costing someone else a chance for a holiday dream. If we all did multiple bookings , etc. the reservations would be a complete mess. I think disney is very generous with discounts and codes and AP rates and all the other perks they offer us, that there comes a point where perhaps it is best just to be satisfied , and enjoy the upcoming trip.

 

[Minnie's Mate]

I would like to share a situation that happened to me.

In January I booked a room at the AKL for spring break using a code that appeared on www.mousesavers.com. I originally booked a pool view room (We've stayed in Savannah view and don't think it is worth the extra, so I wasn't hoping for a free upgrade). I later decided that a standard view was all we needed since we are commandos and mostly use the room for sleep and showers. When we are at the resort we are usually by the pool. Being spring break, I didn't want to cancel the first ressie until I knew that I could get the lower priced room and I didn't want to loose out completely on a room at AKL (it is our favorite resort at Disney).

Since my deposit had already been charged to my credit card and the confirmation mailed out, they switched me to AKL and I handled the change with the reservation person at the front desk (or where ever they keep him, lol). He asked all of the same questions the CRO asks, i.e. how many in party, names and ages of children, date of arrival, date of departure, etc. I don't remember, but I think he just changed the reservation in their system and I received a new confirmation with the lower rate and it showed that the deposit had been made at the higher rate and my amount due was the new total less this deposit. The confirmation number was the same.

When the AP rate came out, it was less than the code rate was. Under the same logic, I tried to make a new reservation at the AP rate at the AKL for the same dates. The CRO saw that I had a reservation already for those dates and transferred me to the supervisor who read all of the information to me about the first ressie and about the change to the standard rate and the date the change was made. He told me he would have to transfer me to the reservation person at the AKL to make the change. Then I made the change without having to cancel any reservation at all.

The reservations agent at AKL said that in the past you had to cancel one ressie and book a new one to make any change and that you formerly could have two ressies for the same dates, but now you could just change the rate of the original ressie without having to make a new one. He said that this was to pervent the hastle of making a new ressie and being charged a second deposit and then canceling the original and being refunded the deposit on the original. I think it is probably a cost saving measure that Disney doesn't want to pay the service fees to MC or VISA twice for the two charges and then pay a service fee for making a refund (if there is one). Anyway, it makes more paperwork or e-paper work for them.

In short, it looks like under this new computer system, you can make a ressie at whatever rate is available and change the rate to whenever a lower rate or better code comes available. You just don't get refunded the difference between the original deposit and what it would be at the new, lower rate.

My guess is that the OP's CM meant was that since Luvinit was a FR, he or she could book at the FL rate and change it later if a better rate came out or if the AP rate was better than the Fl rate.

 

[peachgirl]

There's an unspoken rule on the DB that whoever uses the word "nazi" first automatically loses the argument.

It's a rule that works nicely on this board as well.

 

[MermaidsMom]

As recent as 2 years ago I was TOLD by CRO that I should hold a few different ressies until I decided which one I wanted. When CRO started this new reservation system they became very difficult to deal with and now I am reading this. Hmmm.. I would be very upset to make 2 reservations, possible for other family members, and have them unilaterally cancel them without notice. And yes, I may put the second one in my name, and as long as I make my deposit I don't think it's anyones business (unless I ask you for the deposit money!)

 

[RobMax]

Originally posted by RobMax
Please! PEOPLE OF ZEE WOURL RELAX!!! This means all of you

 

[RobMax]

Originally posted by peachgirl
"Nazi" first automatically loses the argument. It's a rule that works nicely on this board as well.

Sorry about that!! I softened it! Didn't plan to win (first mistyped as whine - ironic ) the argument anyway, just making a point.

AP People of zee wourl RELAX

 

[justhat]

When I first read that >>^..^<< had called CRO I was a little shocked because really, do you or does anyone else really care if someone else holds 2 reservations!?! So many people do it so by telling one poster that he has to stop, nothing is being accomplished as I highly doubt his one extra room that is being held for 3 days is going to cause other people to not get a room. And really, if Disney is stating that people are allowed to book 2 reservations like your example of 7 days in a deluxe or 10 days in a moderate, then they are basically condoning this process. After all, most people who make 2 reservations aren't booking both so that they have 2 separate reservations for a standard view room at POFQ. They're most likely holding 2 separate types to see which price will work out better for them, which view is more important, etc.

I then noticed that the post also said that the CRO manager is now looking for the CM who gave out this information. This is really unbelievable! It's one thing to call and ask about a policy, but it's completely different to rat out an employee who was simply trying to help a customer. To think that a CM could possibly get penalized or fired for suggesting something to help a customer save money is ridiculous. It was said that holding 2 reservations for the same dates is selfish but what I find incredibly more selfish is jeopardizing someone's job because you don't want people to hold more than one reservation!! And even if nothing happens to the CM because of this complaint, why would you want to risk that or possibly have him get in trouble with his supervisor simply because he was trying to help someone out. It's not like the man was exceptionally rude or didn't want to do his job, he was going out of his way to be nice and offer info that he thought would be helpful. I guess I know now that if I ever have a great CM experience I better not post the CM's name for fear that someone might report him.