Am I Making too big a deal.....???

[kimmar067]

I never meant to stir up such a commotion!

As for the gift choice, I picked the box of Ferro-Rocher chocolates because:

1) It isn't really a good practice to tip the concierge staff(as oppsed to mousekeeping)
2) It had to be easily transportable from my house to AKL without getting damaged
3) If so desired, it could be shared with the rest of the staff

I guess I decided to post this because I was always brought up to be polite and courteous. Am I going to chastise Don? NO! The rest of the concierge staff? NO! The AKL? NO! Perhaps, seeing my thoughts in front of my PC screen was a kind of catharsis, nothing more, nothing less.....

 

[cra-z-4-dizney]

I never meant to stir up such a commotion!

As for the gift choice, I picked the box of Ferro-Rocher chocolates because:

1) It isn't really a good practice to tip the concierge staff(as oppsed to mousekeeping)
2) It had to be easily transportable from my house to AKL without getting damaged
3) If so desired, it could be shared with the rest of the staff

I guess I decided to post this because I was always brought up to be polite and courteous. Am I going to chastise Don? NO! The rest of the concierge staff? NO! The AKL? NO! Perhaps, seeing my thoughts in front of my PC screen was a kind of catharsis, nothing more, nothing less.....

I think you should gve him a call and say your sorry you didn't get to meet him on your trip you were looking forward to giving him his chocolates in person, and just make sure he got them. I do not see anything wrong with making sure he recieved a thank you that was meant for him. JMHO though.

 

[dreamflight99]

Hello Kimmar!~I received your pm, and link to this thread. Being notorious for bringing gifts for Concierge and other staff members, I will tell you my position on this incident. In the past, when someone has failed to acknowledge a gift with a simple decent "thank you" (minimum manners), I have made a mental note of it. This has only happened on two occasions, but they are still very "clear" in my memory. One involved a monetary gift as well.

With respect to these presumed "oversights" I simply do not offer gifts to this particular CM or Concierge in the future. It is simply "ill-mannered" to receive or accept a gift, without in the very minimum---offering a verbal "thank you" in response. On all the other occasions, I have received both verbal and written responses from the recipients. For these wonderful and thoughtful persons, I continue to remember them with gifts on subsequent visits, etc.

I am a stickler for personal "thank you" notes. I write these, and send them on any/all occasions I deem fitting. I too, am a VERY "busy" person. Yet, this does not in any manner, excuse/remove me from expressing my gratitude to anyone whom takes the time to send a gift, or extend assistance, etc. to me through a number of ways. Any form of "gratuity" is usually received with a "thank you" (in one form or another). This gesture, and extension of your appreciation, is no different.

 

[Luv2Roam]

With respect to these presumed "oversights" I simply do not offer gifts to this particular CM or Concierge in the future.

Good idea. Don't beat a dead horse. Just don't gift the recipient again.

 

[soft_spell]

I agree with all of you, concidering the currumstances could have been all of the above. This issue involves two different ideas; one side is just business, the other is peice of mind or ethics. The fact of the matter is that the gentelman was just doing his everyday job, and "maybe" (I personally don't know the whole story) a little extra. And instead of just saying a simple thank you, you responed by buying this person a gift, not an everyday occurance.
The out come of the gentelman's response could be based upon "his" personal ethics. So all in all, no, I would not take it personally, but yes it is bothersome to have these experiences with random people. I had one myself a couple weeks ago, it bugged the hell out of me. but you take it in and you learn from it, you forget and whatever goes comes right back, somehow.
I envy you for doing these deeds, the most humble people never expect anything from anyone.
_michelle

 

[bavaria]

You did something nice, feel good about it, and leave it with good feelings.

When I worked on the property level at hotels, my office was overflowing with gifts for me and my staff. Often they were delivered when they were on their days off, and when they returned, they couldn't always remember the giver. That may sound harsh, but sometimes we remember faces more than names, or some staff just deal with so many people on a daily basis that they simply can't remember. Regardless, we always appreciated the gesture, and were often surprised that guests went that far to say thanks.

I always made sure to thank the giver if possible, but there were many times that the front desk called me to say that I had received a gift. When I went to retrieve it, the giver had checked out, or was not in their room. If possible, I'd leave a voicemail.

Your gift was appreciated, regardless of the fact that you didn't receive a thank you for it.

 

[AspiringCindy]

I guess I decided to post this because I was always brought up to be polite and courteous.
____________________________________________

Last time I checked, we were sisters...and I sure wasn't brought up that way!


LET IT GOOO!

 

[SaraMc]

Im not sure if anyone mentioned this but perhaps the CM's are not allowed to recieve gifts from guests? I know it was that way at the Disney Store when I used to work there, no tips and no gifts even if you did an amazing job. Have the guest write a letter to head office telling them how wonderful you are.

 

[undertheradar]

On a serious note....

--------------------------------------------------------------------------------

...for all of you who have experienced concierge at AKL, here's a dilemma I am hoping that you may help me with:

I recently sent a letter to "Guest Relations" at WDW, telling them what a wonderful vacation we experienced at AKL, and WDW in general. However, there's a tiny detail that keeps buggin' me. Although the concierge staff was attentive, polite, and helpful [which I stated in the letter], I was never acknowledged by Don of the gift I sent him. I always feel the need to give praise (or reward) where praise is due, so, since I always have come to expect superior service at ANY WDW resort, I always bring a box of gourmet cookies, chocolates, or some other nicety to show my appreciation to the staff, which I usually give them [the staff] near the end of my stay. I did so, once more; it was to be given directly to Don for all his attention to my family's needs. However, not ONCE did I ever meet him in the 6 days we stayed at AKL, nor did I receive a call or message to, not necessarily thank me for the chocolates, but to, at the very least, acknowledge that he DID receive them! Finally, on the last evening of our stay, one of the other concierge staff members said that he got the box of chocolates, but nothing further was mentioned.

Should I be upset, or should I just let it go? After all, I DID take the time to go to the store to purchase it, and then carefully pack it in my luggage so as not to get damaged. A simple "Thanks" would have gone a LONG way!

Okay, rant over.....what are your opinions??
__________________

Yes! Let It Go! A Gift of Thanks Requires NO FURTHER THANKS! This has gone on way......too.......L....O....N....G! IMHO!

 

[bavaria]

I agree about the gift thing - many companies are like that. Gifts need to be donated to Human Resources to be given away as 'prizes' later, or shared amongst the group.

I worked for a company like that years ago, and it was embarassing when people tried to give us very personal gifts, because we knew the policy. I mean, it was tough to donate an item with 'Bavaria' on it, etc for someone else to win in a draw!

 

[*Fantasia*]

I thought I'd chime in. If it bothers you this much...and it's a BIG DEAL to YOU (it wouldn't be a big deal if you didn't start this thread and oviously it is cause it is bothering you), just call the guy. Call him up and say "Hey..remember me? I just wanted to say 'Thank you!' BTW... I hope you received the chocolate I sent ya." Just call him. I think this will make you feel better. Then after that. Then let everything go. You're done.

 

[NCombs]

Folks, this post was originally made 10 days ago. I'm sure OP has let it go, maybe we all should do the same.

 

[*Fantasia*]

Folks, this post was originally made 10 days ago. I'm sure OP has let it go, maybe we all should do the same.

OOoooPs!! I didn't see that she originally posted this 10 days ago. This is my first time seeing this thread. Sorry. I hope things worked out for you or I hope you're okay with it now.