Am I just being unrealistic?

[mmmears]

I have read that they don't vacuum the rooms in between guests at WDW. They use those carpet sweeper things.

That's what I've heard, too. Plus I don't remember hearing lots of vacuum noise when walking in the hallways. And then we read about hair, food, and other unidentifiable items on people's hotel room floors and bathtubs. We can wipe down the doorknobs and remotes, but Disney could step up the cleanliness. They do it on their ships, so they are capable of understanding what it takes...

 

[ArwenMarie]

That's what I've heard, too. Plus I don't remember hearing lots of vacuum noise when walking in the hallways. And then we read about hair, food, and other unidentifiable items on people's hotel room floors and bathtubs. We can wipe down the doorknobs and remotes, but Disney could step up the cleanliness. They do it on their ships, so they are capable of understanding what it takes...

I have never seen nor heard a vacuum now that I think about it.

 

[DisneyMomx7]

It seems strange that even after washing the pajama pants hair from the resort would still be there. How can you be sure that many days later that it was hair from YC?

 

[starousse]

We had a similar issue a couple of years ago at the BC. Our room was in bad shape, had hair in the bathroom on the floor around the toilet, no shower curtain and some funky sticky stuff on the carpet. I went down immediately to the front desk as my husband wanted to move to the WL. They wound up switching our room to a water view and comped a full night, our park hoppers and our lunch in Epcot for the inconvenience. We were very happy with how they handled the situation.

 

[ryansstitch]

I have read that they don't vacuum the rooms in between guests at WDW. They use those carpet sweeper things.

That would explain why my room looked like a barber shop or a hair salon... Actually, I can't say I recall ever hearing a vacuum. But maybe I just wasn't paying attention.

 

[ryansstitch]

It seems strange that even after washing the pajama pants hair from the resort would still be there. How can you be sure that many days later that it was hair from YC?

Trust me. I saw enough of the hair to know what it looks like. And it looks nothing like our hair. I don't turn her clothes inside out to wash, so if somehow the baby got it in her pants, I wouldn't expect it to come out.

 

[ryansstitch]

We had a similar issue a couple of years ago at the BC. Our room was in bad shape, had hair in the bathroom on the floor around the toilet, no shower curtain and some funky sticky stuff on the carpet. I went down immediately to the front desk as my husband wanted to move to the WL. They wound up switching our room to a water view and comped a full night, our park hoppers and our lunch in Epcot for the inconvenience. We were very happy with how they handled the situation.

I'm glad they took care of you after that. I suspect there may be a "new sheriff in town", as I had a very different experience. I think I mentioned before that it was nice they credited us a couple nights, but in the end, I was in the same dirty room 2 days later.

 

[5DisneyNuts]

Really, think about it. Would you put up with this type or similar situation if it wasn't WDW? We are almost apologetic while paying comparatively crazy money for staying on site. A complaint should definitely be made with the hotel manager. What is being described is totally unacceptable. Only when enough complaints are made and it impacts the revenue will the upper management pay attention.

 

[ryansstitch]

Good luck with your letter OP. I have given up on the Disney Resorts improving their housekeeping or customer service. The more I stay offsite, the more I prefer it. We have stayed at a variety of resorts in Orlando (Disney, Uni, offsite) and the dirtiest have been the Disney resorts in our experience. I believe they aren't giving the housekeepers enough time per unit.

Interestingly, this was our first onsite stay, and I just *knew* it would be the best experience ever. I've always had great experiences in every hotel or condo we rented in the orlando area. Definitely commensurate with the price we paid for each stay from the cheapest motels, on up to the nicer hotels. I also found, and maybe this was because our room was awful, I didn't see or feel any of the magic people talk about with a disney resort. Now, the Waldorf at bonnet creek was magical! I'll never forget our first stay at BC I was craving dark chocolate french macarons, and mentioned it to one of the staff. We got back to our room, and there was a dish of them waiting after the evening turn down service. All that for just over $200 a night and one of the loveliest rooms I've ever stayed at. The champagne at checkin wasn't too bad either. In fact, that's probably why my DH had no interest in staying at a disney resort. Live and learn I guess.

 

[DisneyMomx7]

Trust me. I saw enough of the hair to know what it looks like. And it looks nothing like our hair. I don't turn her clothes inside out to wash, so if somehow the baby got it in her pants, I wouldn't expect it to come out.

Hard to figure how it got I side her pants and yet wouldn't come out in a washing machine/dryer. Not trying to be mean but it seems a little far fetched that it would get "inside" clothing but not be washed out.

 

[kollerbear]

Hard to figure how it got I side her pants and yet wouldn't come out in a washing machine/dryer. Not trying to be mean but it seems a little far fetched that it would get "inside" clothing but not be washed out.

I have a lot of long hair (and there is a lot of cat hair in our home). Sometimes when it's agitated hair (esp. long hair) bunches together and sticks to clothing rather than getting washed away. I find that all the time when I'm folding our laundry.

 

[ryansstitch]

I'm pr

Hard to figure how it got I side her pants and yet wouldn't come out in a washing machine/dryer. Not trying to be mean but it seems a little far fetched that it would get "inside" clothing but not be washed out.[

It's not at all far fetched. Especially if the hair is not straight. Curls usually hook into cloth. I know because I have curls and have seen it happen. Additonally, there is actually no way hair inside a closed space could be washed out of the inside of knit pants. I have never seen cotton behave in the way that you presume. The weight of the water and other clothing, causes openings in clothes to collapse, not open. By the way, have you ever left something in your pocket, washed your clothes and still found it in the pocket? I do all the time, especially with an HE washer with no agitator.

 

[ryansstitch]

Really, think about it. Would you put up with this type or similar situation if it wasn't WDW? We are almost apologetic while paying comparatively crazy money for staying on site. A complaint should definitely be made with the hotel manager. What is being described is totally unacceptable. Only when enough complaints are made and it impacts the revenue will the upper management pay attention.

Unfortunately, my 3 complaints while staying there didn't make that big of a difference.

 

[ArwenMarie]

Interestingly, this was our first onsite stay, and I just *knew* it would be the best experience ever. I've always had great experiences in every hotel or condo we rented in the orlando area. Definitely commensurate with the price we paid for each stay from the cheapest motels, on up to the nicer hotels. I also found, and maybe this was because our room was awful, I didn't see or feel any of the magic people talk about with a disney resort. Now, the Waldorf at bonnet creek was magical! I'll never forget our first stay at BC I was craving dark chocolate french macarons, and mentioned it to one of the staff. We got back to our room, and there was a dish of them waiting after the evening turn down service. All that for just over $200 a night and one of the loveliest rooms I've ever stayed at. The champagne at checkin wasn't too bad either. In fact, that's probably why my DH had no interest in staying at a disney resort. Live and learn I guess.

The "magic" for us is in the proximity to the parks (we usually stay at the Contemporary when we stay onsite, we have also stayed at Beach Club). But other than that, not sure. We've stayed at a lot of Marriotts in Orlando and the housekeeping and quality of the rooms exceeded the Disney resorts in our experience, even the "Deluxe" ones.

That's such a cute story at the Waldorf! Love that. We stayed at the Omni once and there was a slight rattle coming from one of the vents. Slight. I called a live person at the front desk We were moved to a better room ASAP. Then they send up a gift basket with snacks in it as an apology. Anyway, my point is, it was such a minor issue but the level of customer service we got was great.

I really think that because Disney is at such high occupancy most of the time, they don't need to keep the rooms/service up to as high of a quality as they should. Of course there is stuff that happens that shouldn't be acceptable anywhere (like a dirty room) but they seem to get away with that too.

 

[DisneyMomx7]

I'm pr

It's not at all far fetched. Especially if the hair is not straight. Curls usually hook into cloth. I know because I have curls and have seen it happen. Additonally, there is actually no way hair inside a closed space could be washed out of the inside of knit pants. I have never seen cotton behave in the way that you presume. The weight of the water and other clothing, causes openings in clothes to collapse, not open. By the way, have you ever left something in your pocket, washed your clothes and still found it in the pocket? I do all the time, especially with an HE washer with no agitator.

Still can't figure out how it would get INSIDE the baby's pants. I do have a front loader HE washer and have never found anything inside the pockets after washing. Usually find it in washer drum when I'm unloading.

I wash my son's shirts after a haircut and while there is hair in his shirt going into washer I've never seen any hair in the shirt after washing and drying it. That's why I'm having a hard time with this part of your story

 

[ryansstitch]

Still can't figure out how it would get INSIDE the baby's pants. I do have a front loader HE washer and have never found anything inside the pockets after washing. Usually find it in washer drum when I'm unloading.

I wash my son's shirts after a haircut and while there is hair in his shirt going into washer I've never seen any hair in the shirt after washing and drying it. That's why I'm having a hard time with this part of your story

 

[ryansstitch]

I suppose it must be impossible if your son's hair doesn't do the same thing. I'm sure it was the same exact hair as his. No need to discuss impossibilities then.

 

[kollerbear]

They get inside by sticking to baby's diaper or wet legs before putting on pants. This happens to me with my own hair often after I get out of the shower. I'm sorry this happened to you, OP. That's really gross.

 

[scottygirl]

Still can't figure out how it would get INSIDE the baby's pants. I do have a front loader HE washer and have never found anything inside the pockets after washing. Usually find it in washer drum when I'm unloading.

I wash my son's shirts after a haircut and while there is hair in his shirt going into washer I've never seen any hair in the shirt after washing and drying it. That's why I'm having a hard time with this part of your story

I have an HE washer and find things that have been washed (gum, paper, etc.) inside pockets all the time. OP I can totally relate to what you are saying.

 

[disneyseniors]

I've got to chime in here, as I know a little about this issue, as I have been the cabin/housekeeping/cleaner, and the owner of a housekeeping cabin resort. When we first bought our resort, we could not afford cleaners the first year. We were new to the resort business and trying to do it all on our own. What a mistake. Our approach to cleaning a 1 to 4 bedroom full housekeeping cabin was task related. One person cleaned the bathrooms, one person cleaned the kitchen, 2 others cleaned the bedrooms and living room. When one area was done, we pitched in to get it all done. We got the cabins cleaned completely sparkling clean, in about 30 to 45 minutes with that crew. This is cleaning a whole house with dirty kitchens, stove, oven, fridge, not to mention bathrooms. As we learned more we hired cleaning help. They were thoroughly trained in each area, and continued to clean to our standards. We had frequent inspections, and the cleaners were sent back to reclean if it was not done right.
All of his means that you need good training and supervision with random inspections at all times.
We had our resort for 19 years and we found that the cleaners we hired in the last few years were not as motivated at the ones before. They seemed to want a job, but not to Work! There was a lazy attitude and less pride in their job. It was very eye opening and very sad also. There was a noticeable change in attitude of the workers, and we paid well above minimum wage, with tips and bonuses.
How does all that tie into Disney's problem? I feel it is low wages, and lack of supervision with random checks. I also feel it is a problem with minimum wage and job motivation. There might also be a shift in taking pride in a job well done, I don't know. I do know that there was a noticeable shift in the quality of cleaners in or resort business over the years.
Complaining is the right thing to do, and repeatedly, if needed. Disney will one day learn that taking money off a room which is dirty is not the answer. More training and supervision with increased wages (I needed) might help alleviate this problem.