Am I entitled to a refund??

[carolina gal']

Hi everone!! I was wondering if someone might shed some light on my situation. My husband and I recently changed a 7 night Magic reservation to a 4 night Wonder cruise on January 12th. I have been reading on the boards about falling prices for the month of January. I decided to check our reservation we made through DCL and since we made the change in early December, the price has dropped $100.00. My question is am I entitled to a refund?? I am not sure if Disney makes a phone call if the prices are lowered, or if it is my responsibility to monitor any changes.

We could certainly use the $100.00 credit towards something else! I just did not know if it was customary to call DCL or not. Thanks to anyone who might be able to help.

Happy Holidays to all and to all a goor night!!

Lisa and Ben

 

[mmouse37]

DCL will not call you if the price drops....if you contact them and the price has indeed fallen $100.00 they normally will adjust the price. The only thing that might hamper this is because you are so close to sailing. Definiately call them and ask....it can't hurt.

I am assuming this $100.00 drop is in addition to what you saved switching from a 7-day to a 4-day.

MJ

 

[Dave_from_Marietta]

Call your travel agent and ask them to request a refund.

 

[CarolAnnC]

This was one feature that I loved about Dreams Unlimited Travel. They monitor the prices on the cruises continually and automatically reduce the price if you have booked through them. I don't know of anyone else, including DCL, who does this for their customers. I have used Dreams and would use them again!

 

[prymsu]

This happened to me last January. My TA did not automatically check for this, but once I called and said that the price had dropped, she contacted DCL and a check was mailed to me with the price difference!

 

[we3luvdisney]

We used DUT as our TA and they never called us when prices were reduced. We monitored the prices and waited for a call, which we never received. However, when we did call, they investigated and when they verified that the prices did drop they adjusted our rates.

I realize that this is my vacation and money, but if I doing all the work, why use a travel agent?

 

[CathyCanada]

Sometimes DCL will cut prices and we at Dreams don't find out about it right away (ex. if it is just for a few dates). This doesn't happen often, but it does happen. I am happy to say that the last time they announced a special, we had all eligible cruises called in the first day of it and collectively saved our clients over $25,000.00. That is a lot of commission that we gave up and not many other Travel Agencies can claim to have done that. Sorry I think we earned bragging rights on that one!

If you made the reservation yourself, definitely call DCL and ask them to check your price again.

Have a great cruise!
Cathy