Am I asking too much? Updated 9/28 (pg2)

[Crystal_27]

Frankly, I'm surprised that your TA doesn't have some sort of on-line "itinerary" for you that lists your trip costs and what you've paid thus far. I know that my "Disney" TA has that system and it's updated immediately when the price changes, when a payment is made, and when the trip is paid off. If that service is indeed part of your TA's package, then I think that you could answer a lot of your questions through that system (i.e., what your room rate is, etc.). Failing that, I think that you need to work with a manager or another agent to get your issue resolved. Good luck!

 

[Minniemouse07]

We are traveling during a blackout for the "fall discount" but when it was first release the blackout times weren't very clear.

I booked our trip through a AAA agent in order to take advantage of the AAA discount. I definitely know a ton more about WDW than she does, but that's okay I am fine w/ doing all my own legwork. All our agent has literally done is book our actual stay at WDW.

So the day before they release the fall discounts, I call my agent and she tells me she is all over it. She will be on the phone at 7am and get me my discount.

Well, I call her at 9am, leave a message and tell her to return my call on my cell as I'm at work. Didn't hear anything by 11am so I called back, got voicemail again. This repeats MULTIPLE times through the day. By 5pm I was fed up and irate that I hadn't heard back. At some point in the early afternoon I hit "0" and got another person in her office. She confirmed the TA was in and she would be returning my call soon.

I managed to speak to someone from AAA, another agent, later that evening. She couldn't get into the WDW system, but was able to tell me what the discount would be if we switched to CBR (we are staying at POR). This TA was a bit upset at me not receiving any word from our TA all day.

When I returned home that evening there was a message from my TA, timed at 1:30pm, sharing that she couldn't get us into POR but could get us into CBR.

The following day, she called me again. We spoke about the lack of return calls and she apologized profusely. We talked about how frustrated I was w/ the lack of response and she said she had difficulty getting into WDW's system all morning. She also shared that WDW told her that POR "wasn't participating" in any of the discounts. Which I knew was wrong because others received discounts at other times during the discount window.

My TA told me that she was going to call and try again. I received a call from her 30min later. She got me the discounted price at POR! I don't know how she did it or what she said, but she got it.

While I am thankful that in the end we were able to receive the discount... for our next trip I am trying a specialized Disney TA. I'm going w/ a TA only because I am trying to hand over the whole ADR job to someone else!

We'll see how it goes this time.

 

[Minnie Lor]

Frankly, I'm surprised that your TA doesn't have some sort of on-line "itinerary" for you that lists your trip costs and what you've paid thus far. I know that my "Disney" TA has that system and it's updated immediately when the price changes, when a payment is made, and when the trip is paid off.

OMG, I would so love that. I'm a spread sheet, organized, over~planner. Please PM me who is your agent or agency. That would probably change my mind about refusing to use a TA ever again. I'd probably use them for my trip next spring.

 

[Minnie Lor]

I have finally talked to my TA today. I tried calling customer service a few days ago. I called after hours (I thought headqtrs were in Pacific time zone but they were in Eastern) Anyways, I left a message that just said that I was having trouble with paperwork and to please call.

No one called but my TA emailed that she just got back into town and would get right on it in the am. So I wait until the next afternoon. Nothing.

Fast Forward to this am. My stomach hurts. I'm not sure if I going to have a stroke, start crying, or just throw up. (Close to the over-emotional time of the month

I call my TA this am and once again leave a message that I need answers
t o d a y. She calls me back and we talk for the first time. She answers all my questions and emails me a new updated invoice while we're on the phone.

She's going to call Disney to straighten out my $200 that they have floating around out there. She said that she shows the original pkg cancelled quite awhile ago. Disney just hasn't bothered to refund it to me.

I did get the awesome $59 a night for Pop. It's a group rate and not an AP rate. So that explains alot to me.

I'm a pretty organized person. I do have my moments when I'm not. I appreciate when businesses are organized and keep on top of things. I feel like all of this could and should have been handled differently.

This has been stressful and nerve racking for over 6 weeks. After we got everything straightened out on the phone, I was still feeling like I would never use a TA again. I might change my mind if I find one that's more organized. (See my previous post)

Thanks for answering my questions, supporting me, sending me PM, and encouraging me. You all helped me release my frustration (and anger) and helped me to handle this situation with dignity (when I so wanted to scream)

I haven't been part of the DIS until recently. You've made me feel at home.