Almost perfect cruise on the Disney Treasure

[BillO]

We just returned from a seven-night cruise on the Disney Treasure. The ship's theming is incredible and the service was impeccable. There was a great selection of food in Marceline Market and the Festival of Foods offerings were always served fresh and flavorful. We also enjoyed the main dining experience. The menus were unique and offered much variety. In addition, the waitstaff was timely and very attentive. However, almost every appetizer and entree was served lukewarm. It was surprising since the food arrive quickly and the pacing was well-orchestrated. Hopefully, this will improve on our upcoming Disney Destiny cruise.

 

[OKW Lover]

However, almost every appetizer and entree was served lukewarm.

Which seating did you have?

 

[DCL58]

We sailed on the Treasure last month. The first 2 nights, our food came out cold. I finally told our head server and she made sure our food was hot the rest of the week - she served it herself.

Our servers were overwhelmed with special requests and dietary restrictions from other tables, and our food was cold by the time they got it to us. We were eating salads when tables around us were eating dessert. First time we have had bad service at dinner on a DCL cruise.

 

[BillO]

Which seating did you have?

We had the second seating. This was our 21st sailing with Disney, but the first time experiencing any major issues with dinner.

 

[happycamper47]

We just returned from a seven-night cruise on the Disney Treasure. The ship's theming is incredible and the service was impeccable. There was a great selection of food in Marceline Market and the Festival of Foods offerings were always served fresh and flavorful. We also enjoyed the main dining experience. The menus were unique and offered much variety. In addition, the waitstaff was timely and very attentive. However, almost every appetizer and entree was served lukewarm. It was surprising since the food arrive quickly and the pacinwas well-orchestrated. Hopefully, this will improve on our upcoming Disney Destiny cruise.

You forgot to mention how bad the Muster drill went....3:55 then 4:30....We had first seating and the food was always hot except the soup.

EDIT... I should have been a little more specific as to how bad the Muster Drill was. Originally scheduled for 3:55. 95% of the passengers are in place waiting to enter the various venues or standing on the deck for check in. At 3:50 it was announced it would be delayed until 4:30. People on the sunny side of deck 4 probably had to endure that for close to an hour, if not even longer for some.

It was blamed on both refueling and a Coast Guard Inspection. If that was the case the delay would have been realized sooner and notice should have gone out much earlier. To me this was a total failure involving the entire Command Staff.

 

[RedHead0186]

You forgot to mention how bad the Muster drill went....3:55 then 4:30....We had first seating and the food was always hot except the soup.

EDIT... I should have been a little more specific as to how bad the Muster Drill was. Originally scheduled for 3:55. 95% of the passengers are in place waiting to enter the various venues or standing on the deck for check in. At 3:50 it was announced it would be delayed until 4:30. People on the sunny side of deck 4 probably had to endure that for close to an hour, if not even longer for some.

It was blamed on both refueling and a Coast Guard Inspection. If that was the case the delay would have been realized sooner and notice should have gone out much earlier. To me this was a total failure involving the entire Command Staff.

Ugh, that sounds horrible. And I agree, sounds like this was probably known and should have been communicated in advance. I'd be pretty upset if I was stuck standing out on that sunny deck for an hour (I don't do well with standing for long periods of time).