We stayed at AKL in March. It was our first family vacation and DS6 first trip to Disney. It was wonderful. We also had a pool view room booked. We were on the Giraffe trail, 3rd floor, which is lobby level. It was a fantastic location. There is an elevator in that wing that will take you to pool level and a side door that lets you out on the hot tub side of the pool. Also, there is an emergency stairwell exit that lets you out right around the corner from the bus stops. You can use your room key to open the door from the outside on the return trip. SOooooooo convenient.
AKL is beautiful. There is so much to do at the resort. There are many activities throughout the day. We were at the pool one afternoon when they announced a bracelet making activity, where you went over and they had little bags of wooden and carved beads, string, and a clasp to make your own bracelet. You could make it there or take it with you to make later (which we did so that we could get a better quality string). It makes a very nice souvienir and FREE! There are culinary tours, animal watching with night vision goggles, storytime at the outside fire, etc. I admit that we didn't spend too much time at the resort...and wished that we had spent more time there. I tried to go back there for our August trip, but we were moved because of construction. That would be my main observation. It would be worth it to spend some time at the resort.
Mara is the CS there, and it is great. Open early and open late. Good selection. It can be a bit busy a peak eating times, but this was Spring Break when we went. They have just a few outside tables. Inside they play old Mickey cartoons on a couple of tvs (no sound). We went to Boma and enjoyed it.
The bus service was a dedicated service (no sharing with other resorts) and in general was fine. We just missed the bus to MK on an am EMH morning and it seemed to take forever for the next one to come, but it probably only took about 15 minutes. One other night, we were stuck in the TT line when the ride broke down at the end of pm EMH. We were there for SOOOOO LATE, we weren't surprised that we waited a while for the bus. Otherwise, I thought that the service was fairly consistent. Not too long of a wait. But I don't have any point of comparison either.
I hope you have a wonderful trip.

If you have any specific questions, I will try my best to answer. Otherwise, you might ask the experts over on the JAMBO thread.