Airtran's reservation system down tonight...

[dis-happy]

Just talked to my dh who is flying home from Baltimore. He got to the airport to find check-in a mess due to Airtran's reservations system being down. Give them kudos though, they were very organized and able to handle it....much better than other airlines that cancel on their flights in similar circumstances (ie. USAir a couple of months ago).

DH's Baltimore experience:

at check-in they called people into line by the flight that was leaving next, giving everyone a chance to get checked in manually, rather than missing their flight due to long lines

no seat assignments: boarding was along the lines of SWA (I guess this kept things moving along)


his flight was overbooked by 2 people; they played Let's Make a Deal at the gate to find 2 people willing to be bumped.

First round: 1 r/t flight (not the segments Airtran usually uses, but full r/t flight)....no takers

Second round: 3 r/t flights.....again, no takers

Third round: 5 free r/t flights.....aha! People were standing in line to be bumped.


Hope things went as well for other travellers. DH is back on the ground again and on his way home, not even terribly late.

 

[thedish]

We are leaving Friday (Mary 18th) and can not get our seats. Called the airline and they said first come first serve Friday because all systems are down. What a disappointment. Come on Disney you have to do better then this? So if we don't get to the airport 5 hours early we can't sit by our kids???? I expect more from Disney??????

 

[dogsmom]

Unfortunately, it's not Disney with the problem. It's AirTran airlines. I hope they get the problem fixed by December. Good luck. I bet you'll be okay

 

[dis-happy]

We are leaving Friday (Mary 18th) and can not get our seats. Called the airline and they said first come first serve Friday because all systems are down. What a disappointment. Come on Disney you have to do better then this? So if we don't get to the airport 5 hours early we can't sit by our kids???? I expect more from Disney??????

I wouldn't worry, they let children and parents board first last night to ensure seats together. Even my dh, with his "elite" card, had to board after them. Parents and kids were required to sit in coach though, not business class. If you paid for business class seats bring proof if possible, they were trying to determine at the gate who had paid for the more expensive seats and get them seated in the proper place.