Hi PeaPicker-from a fellow Rochesterian!
My DH & I flew AirTran last month (ROC to ATL, ATL to MCO, then MCO to ROC). We flew out on a Sat and returned on the following Mon for a quick weekend trip. This was our first experience with AirTran and I was very happy with the service. We left ROC a couple of minutes late, but made the time up in the air, so we did land on time. Coming back we left on time but made up some time in the air we so landed a few minutes early.
The flight crew was nice enough on the way down and was really friendly on the way back. We did opt to pay the addt'l $35/tix to upgrade to business class for the longer flight home. Since the return flight was pretty full we just wanted to relax and enjoyed the more comfy seats and the drink service, etc... The flight attendants were really nice to my DH after he spilled his drink (before the flight even took off) and joked with him, in a really friendly, kidding way, throughout the flight. They brought him lots of extra cookies, etc... We have our July flight booked with them and paid less than $425 for 3 r/t tics (me, DH & DS) so we are looking forward to traveling with them again.
HTH!
& WOW--I reached 1,000 posts-yeah!