FAQ
1. Why is a valid phone number required when registering?
You need a valid phone to activate your account. It is for us to stop spammers and generally limit one account per person. This ensures each one of our panelists are who they say they are. You will receive an automated call asking you to confirm your number, or a text message asking you text back. The entire activation process takes less than a minute.
2. Do I get AIR MILES® right away when I sign up?
Yes. Once you have confirmed your email address + phone number, your account will be activated automatically and you can redeem your AIR MILES® right away.
3. How do I earn AIR MILES® by completing studies?
Each study launched has an AIR MILES® denomination associated with it. It is usually either 5,10,20 or 50 AIR MILES®. When you complete a study, you will receive the respective denomination.
4. What is the difference between banking my AIR MILES® and receiving them immediately?
Once you complete a study, you can “bank” your AIR MILES® meaning the denomination associated with that study is credited to your account. With this option, you can hold out until a time of your liking and “cash” out all the AIR MILES® you have “banked”.
When you choose to redeem immediately, as soon as you complete a study, you will get the AIR MILES® in the amount of the denomination associated with the study right away.
5. If I have banked AIR MILES® and I change my settings to redeem immediately, do I lose my banked AIR MILES®?
No. All previously banked AIR MILES® stay with your account. If you change your settings, any subsequent AIR MILES® are redeemed immediately.
6. How often do I get invited to studies?
At the very least, you will get one invite a week. As PanelCloud picks up more and more researchers, expect that number to increase. If there is a spike in demand for opinions in your specific demographic or area, you may expect more invites.
7. How many AIR MILES® do I get per study?
It varies depending on length of study or time to complete a study. Expect usually to be rewarded 1 AIR MILE® for each question. So if a study rewards 10 AIR MILES® for completion, it will be roughly a 10 question study.
8. When I redeem AIR MILES® do they go to my AIR MILES® account automatically?
No. We receive a list of Deposit Numbers and Security Codes when we buy AIR MILES®. More information of redeeming AIR MILES® can be found here.