HI there,
I tried to use my Avion points for a Sept.07 flight, and had the same issue - they'd charge me over $100 in taxes to use a lot of points (can't remember now whether their point total was 30K or 50K) - but I could get the same flight with Delta with taxes in for $375 Cdn. So, $100 plus in taxes plus 30 or 50K points (whatever it was) vs. $375.... I paid the bucks, and saved the points.
I'm hoping to use the points on another "more expensive" flight - trying to maximize the usage of the value. Avion uses short-haul and long-haul, like aeroplan, and charges for a long-haul flight from Ottawa to MCO. Ridiculous amount of points required, esp. since flight could be had for just a little over dollar value of what short-haul max value would be.
I've long ago given up on aeroplan, and cancelled my cibc gold visa (I had just for points accumulation with aeroplan) - I always racked up scads of points, just couldn't use them when and where I wanted. And now, they'll charge you double or more points to fly on a flight if their designated seat count doesn't work. The only time I had good service with aeroplan is when I was flying with work 2 or 3 times a week, and was in elite - they let you book flights all the time, even exceeding the normal seat count. But my value as a customer to them has gone down since I work from home - and their value to me as a provider has gone way way down.
Let me give you an example from last week - I was helping my dear MIL book a flight with her scads of aeroplan flights - logged in on website, brought up scads of flights - all with a ridiculous number of points required to fly Ottawa to Las Vegas (we're talking they'd charge 140K!!! instead of normal, what, 25K in points) for the dates I'd requested. I called in, and was able to get a
travel agent at aeroplan to find different flights - but had to pay $40 service fee (I think) to speak to agent. That agent was able to access different flights than I could see online, but I couldn't get her to waive service fee - I'd tried to book online, but couldn't get the flights. But, calling in, there were more flights available - if you paid to talk to someone. They wouldn't waive the fee because it wasn't a "technical problem" with the site - flights were brought up that I could book (at 140K points each) - just not the flights I wanted. That's bad customer service to me.