LOL I just came back from Shoppers as well and had the opposite experience. I'm glad yours was good!
Back in an earlier post I had said there was something I was forgetting about Shoppers but I could not recall. It drove me nuts because a few months earlier I tried shopping at Shoppers; didn't get the points I was expecting which led to a long conversation with the Manager who explained how Shoppers' point worked and how they were different from Loblaws.
THIS time I PHONED my Shoppers location to verify that if I spent $50 I would get the 20X plus the bonus points. The person I spoke to told me YES but made it clear the bonus points would not multiply. That's fine.
Nope.. my bill came to $50.33 pre-tax and the 20X did not appear. The Cashier said it's one or the other. You either get the bonus points or the 20X points, not both. Shoppers considers that double-dipping. Argh.. that's fine and dandy but darn it I phoned when I made my list on Thursday. I would not have bothered going to Shoppers this morning and wasting 45 minutes of my time. I could not give her the name of the person I spoke to because I didn't feel the need to ask/write it down. If I attempt shopping at Shoppers again in the future and phone first, you can bet I will. (wry grin)
In any case, I told her I needed to return most of the items then and apologized for it. I returned $41 worth of stuff. I just can't purchase $41 for a $14 cash-back right now. Not when we still have plenty of cereal (5,000 points) and do not need the cookies (4,000 points). Though I'm regretting returning the $10 of shampoo/conditioner (5,000 points). I thought we still had plenty of bottles but I had a shower right after I came back from Shoppers and we only have 1 bottle of each left! I might drop in this afternoon when I'm at SportsChek to repurchase that.