Hey All
I have heard if Air Tran changes your flight time, you can call them and tell them that you would prefer a different flight with no change fees.
So if you can do this are you also able to switch your flight to a different day, even if the fare is higher without any extra cost or fees?
Has anyone ever done this?
TIA
I have heard if Air Tran changes your flight time, you can call them and tell them that you would prefer a different flight with no change fees.
So if you can do this are you also able to switch your flight to a different day, even if the fare is higher without any extra cost or fees?
Has anyone ever done this?
TIA
Knowing how lenient Air Tran is, I waited, hoping they'd change the departure time, so I could switch my husband's flight for free. After months, our return flight changed by like four minutes, but his departure never changed. I finally gave up and called, asking how much it would cost to switch him from his Monday morning flight to my Saturday flight, fully expecting to pay out the wahooz. I told the Customer rep that I just wanted to see how much it would cost me, laughed, and said that if it was too much he'd just have to wait until Monday to fly out. The customer rep said 'no, lets see what we can do'. He put me on hold, came back a few minutes later to tell me the departing flight had not had any changes but the flight back had changed by four minutes, which didn't help me. I already knew that.
He again put me on hold and said to let me see what he could do. He came back on a few minutes later and told me that not only had he done a courtesy move to put my husband on my flight, but he'd also placed him in the seat next to me in row 13. Because I like sitting close to the front and want boarding zone 1, I always pay for those $15.00 or $13.00 seats. My husband doesn't care where he sits, so I had just bought him one of those $6.00 seats further back. Not only was I not charged the change fee, I was not charged for the more expensive flight, nor was I charged for the seat upgrade.
I love Air Tran.
Unfortunately Air Tran will no longer be flying out of DFW after Nov 22nd, so I won't be able to use them anymore.
my husband called back and spoke with a nice young man who could see that I had just called in 10 minutes prior. Kevin apologized to my husband and told him the person I spoke with was misinformed and that if the flight time changed by one minute it was Air Tran's policy to allow changes without fees. We wanted to change our flight by 5 days, Kevin wasn't sure he could change by more than 1 day, but he checked and was able to.
