i used EZ a year and a half ago and they are at the airport, no shuttle needed, firefly is on site as well. I took pictures of all of the dents in the minivan and wrote them all down. As most companies they do charge for more than one driver so just be aware of that. I was hesitant to use them because I have heard horror stories online, but they were so much cheaper I crossed my fingers and had no issues. I will say they don't clean the vehicles thoroughly as our mini van had peanut butter all over the back seats and walls. I have had friends use them as well and none of us had any issues. Just go in with the expectation that #1 they will try to upsell you to a higher car class and then get you to add everything from SunPass to Navi units onto your rental. So just be prepared to say No thanks several times at the counter, but that is the case with almost all car companies.