Addresses for sending a complaint??

[dennisnlisab96]

Just returned from CBR and I need to send a letter regarding our stay. We had a couple of problems on our trip.

 

[MagicKingdom05]

dennisnlisab96,

I was just there as well and am curious as what the issue was. I had a problem with not being able to charge stuff onto my room card even though I gave them TC when I checked in. I finally had it and got my money off the card.

 

[safetymom]

Did you mention your problems to any CM's while you were staying there?

 

[dennisnlisab96]

Yes...we did speak to them when we were there. It is just that one of the issues was VERY severe and I jsut wanted to write a letter also. My 19 month old son choked on something the maintainance left in the room. It ws under the bed and he found it and choked on it. I am an EMT so I was able to get it out. It really concerns me because it had the potential for ending VERY badly.

 

[scootch]

Yikes, I would definitely complain about that. I had some problems at the Poly in Novemer(waited 8 hours for a frig and we had medicine, ect...)... never did complain(other than that night to the front desk). I would gather you could just email customer service from the waltdisneyworld.com site.

 

[Kevin&Randall]

I don't know the e-mail address, but for snail mail it would be:

WDW Guest Communications
P.O. Box 10,000
Lake Buena Vista, FL 32830

I bet you could call any hotel operator and they would have the e-mail address.

Randall

 

[PrincessofQuiteAlot]

Good luck getting a response - I sent two letters, finally after the second one, they called me and left a message on my answering machine that someone would be contacting me - after one month and not hearing anything else, I sent an email and tried to call - THERE IS NO DIRECT LINE TO THAT DEPARTMENT -

I explained to the man that they had given my room away at All Star Movies after we had checked in - my purse was taken from the room and sent to the office - no one came to help us after we tried to get back into our room and someone else was in there - when they finally moved us into a new room, it was a smoking room on the other side of the resort - no one apologized to us at all =

He told me they receive too many complaints to get back to everyone right away (this happened to me in December) and that someone would respond "sometime"

I'm over it = I will never feel safe staying at Disney again.

 

[Sammie]

Go to Disneyworld.com and click on Contact Us.

From there you can send a direct email to Guest Communications. I have always gotten a reply within a couple of days.

 

[LindsayDunn228]

Does it have to be a complaint? Can it be a letter full of compliments and appreciation? Is this address ok to use for those?

 

[eeyore0062]

The email address you are looking for is:
wdw.guest.communications@disneyworld.com

I am glad that everything turned out ok, but I am sure that was scary for you and your little one.

 

[dennisnlisab96]

Thanks...I jsut want Disney to know how well they need to clean the room when they have "little" ones staying in them.