Address for Pop Century complaint/concern?

[Disneykidz]

Something un-disney-like occured during our recent stay at Pop Century and I want to write to the appropriate people about it. Who would that be? Anyone have an address/name? Thanks.

 

[moonpie85]

I don't have it sorry but what happened???

 

[dancin Disney style]

 

[DisneyBride'03]

Something un-disney-like occured during our recent stay at Pop Century and I want to write to the appropriate people about it. Who would that be? Anyone have an address/name? Thanks.

Sorry to hear that...hopefully you still enjoyed your trip

Here ya go...

Walt Disney World Guest Communications
PO Box 10040
Lake Buena Vista, FL 32830-0040

wdw.guest.communications@disneyworld.com

 

[kaytieeldr]

Just be advised - the BEST time to handle ANY problem is while it's occurring, or at least while you're at/near the location where the problem occured.

 

[kmvand1]

Just be advised - the BEST time to handle ANY problem is while it's occurring, or at least while you're at/near the location where the problem occured.

Well, obviously that didn't happen so at least she/he can handle the problem now from home. Sometimes that is the only way to address a concern or problem for some of us. And BTW, it usually works!

 

[Camno's Mama]

Well, obviously that didn't happen so at least she/he can handle the problem now from home. Sometimes that is the only way to address a concern or problem for some of us. And BTW, it usually works!

ITA. I have never had a problem handling almost any situation later. In fact, I find that it usually works better as things are less emotional. I just always ask to speak to the manager right off the bat and don't waste my time telling my story over and over. The person is charge is usually the only one that can do anything anyway.

Good luck!

 

[Disneykidz]

Sorry to hear that...hopefully you still enjoyed your trip

Here ya go...

Walt Disney World Guest Communications
PO Box 10040
Lake Buena Vista, FL 32830-0040

wdw.guest.communications@disneyworld.com

Thanks. Wish me luck.

 

[tinkerbell610]

I'd love to know what happened? Since I will be there in 4 days...

Care to share?

 

[Eeyore's My Favorite]

Well, obviously that didn't happen so at least she/he can handle the problem now from home. Sometimes that is the only way to address a concern or problem for some of us. And BTW, it usually works!

DH & I had problems 2 years ago when we stayed at POP that were not able to be resolved while we were there. When I returned home I sent a lengthy email to WDW customer service and about 2 weeks later a great CM called me, we discussed the many issues we had and we received compensation for things that had happened there. It was well worth the time & effort spent to email WDW. Since then I haven't been back to POP, but am giving them 1 more try (3x & we're done if something goes wrong again). They were the only value resort open for 1 night this week-end with a Florida resident rate & I needed a room for 12/6.

Good luck - be patient & I'm sure you will hear back from them. Keep us all updated, please.

 

[angwill]

FYI, don't expect compensation because there are times they just call to confirm your concerns and tell you they will be contacting Sam the head guy at Pop. I had luggage lost by Disney, our case of water was given to someone else, woke up with the power washer 3 feet from my window at 8am and mgmt refused to move it away from the window when I asked them nicely because I did EMH till 2am the night before, amongst other issues at Pop last September. I emailed and expressed my concerns to a really pleasant CM who called back and simply said she would pass on the info to Sam. Honestly, even if they compensated me for my whole stay it would not have made up for the things that went wrong anyway. I think it's important that they hear the issues but I sometimes wonder if they really do anything to look into the issues or if they just listen to make you feel better after venting to them.