Acknowledging the Kindness of staff at Universal

[Robo56]

Just wanted to start a thread that would help acknowledge the kind experiences we all have had at Universal. I just returned home last week from my yearly trip to Universal. We stay at Portofino each year and the staff from the time we check in until the time we leave are very kind and professional. If there is anything needed you pick up the phone and are able to contact a kind voice for service. The housekeepers are very kind and very deserving of the tips we leave. We bought are tickets through AAA. AAA gives you paper tickets. On Memorial Day the day we arrived we went to guest services by the entrance to Universal Studios and had our paper tickets changed to the small card tickets to fit in our lanyards at no cost. We put our express passes facing one clear window and our park tickets facing the other with our room key in the middle. This helped us not have to do any removing of tickets from our lanyards. They were able to scan our tickets and express passes fine through the windows in the lanyard. The fellow that we dealt with was the nicest guy. We stayed one evening until Diagon Alley closed and as we were leaving the staff of the stores, and the Leaky Caldron lined up near the exit to wave goodbye to everyone as we were leaving. That was a awesome way to end the evening. Universal Studios is a jewel in the Theme Park, Resort vacation destination category. I will keep coming back.

 

[bumbershoot]

Did you go to guest services to thank them, by name, officially? That's the best. At Disney, too.

 

[kbelle8995]

I like it. Universal Resort is really enjoyable and the TM's are just wonderful

 

[RMulieri]

I love all the TMs at Universal..At PBH , we stay Club level and I have had such great interactions with all the staff, but Joe is a true gem.He remembers us each year we go!

 

[Robo56]

Yes. Kindness deserves acknowledgement.

 

[Owlpost23]

UO/IOA have terrific TM's! We stay at RPR and we always acknowledge the great TM's in email form.They're a huge reason why we keep coming back!

 

[macraven]

i always show my appreciate by going to guest services and writing it out on the cards they have.
this is the only way management knows about the exceptional service you received in the parks.

at one time TM's were rewarded for the great comments guests left.


at the hotel, i do the same at the lobby counter.
when you take the time to put it in writing for management, they too, honor those employees.

always fill out the email survey from the hotel that you will recieve soon after you return home from your stay at UO.

this is another way for management to know who has provided outstanding service for you.


i do the acknowledgement cards at the parks and same at the hotel during my stay on each trip i make there.

 

[Grumpy92]

The last couple trips we have had wonderful interactions with the TMs. They start conversations with you and are just so friendly. We loved it when entering US one morning, the ticket tm was so friendly! He used our names from our AP passes. We both thought he was great and a wonderful way to start our day in the park. We also commented when was the last time we saw someone like that at WDW. Later after an early visit to DA I hiked back to the front to get a soda and the female TM at the kiosks and I had a wonderful conversation. With each visit I am more and more impressed with their TMs.

 

[AtlantaDisneyDreamer]

What does TM stand for? I know at Disney they are Cast Members (CMs), so what is a TM? A Team Member?

 

[Grumpy92]

Yes Team Member

 

[Lisaloo]

This was a few years ago, but made a lasting impact on how we feel about Universal. My DD (4 at the time) had to have a thing 3 t shirt. That's the only thing she really wanted. We picked it up on our last day in the parks and I threw the bag on the stroller handle. The next day when I was unpacking at home I realized the stroller wheel rubbed against the bag all day and ripped a hole in the shirt. It was entirely my fault! I called guest relations with credit card in hand hoping they would ship me one. They took our info (without the cc number) and a couple of days later my DD received her beloved t shirt and a hilarious letter from the Grinch reprimanding me! Wow. It was awesome.

 

[hopemax]

I'll share my recent TM experience. And yes, I did email guest services (forgot to stop by when we left the park) and received an email that it would be passed on (I had the main TM who helped name, and time of day).

But on my last trip, I had brought my wand, put it in the bottom of my bag, under our drink cups. Spiderman still shook it out of my bag, but I didn't notice it until we were walking up the exit path. We turned around, and told the TMs the situation. Everybody was really great, and the TM working the unload, checked all the ride vehicles as they came back around and eventually the one with my wand came back around. Everyone was smiling, and helpful, positive body language, no eye rolling or sighing about "stupid guests" or "nothing we can do, deal with lost & found."

In WWoHP they were great too. One apologized for thinking we were Muggles, when they saw my wand. One complimented me on my Oak wand (was a little surprised they were able to identify it). But mostly everyone seemed content to be working, and not that slumped shoulders/avoid making eye contact I see a little too frequently at Disney these days.

 

[GeorgiaPeach74]

If you were unable to see Guest Services at the park, you can contact them at (407) 224-4233 or through this link: http://www.visitorsatisfaction.com/contactus/. Any feedback, whether positive or negative, is greatly appreciated.

In most environments, people tend to tell the negative and not the positive. I'm glad that you had a great experience at UO.