Accidentally booked CP breakfast at Garden Grill

[twoolle]

Back in July Disney finally released the CP packages along with lots of other openings at GG. But for some reason the website was not working so I had to call to book my 10:35 am reservation for 6 on Dec 1 that I had been trying to get for 6 weeks. The CM got it booked and it linked properly to my account. Then just today I noticed it is listed as the candlelight processional package which I do not want! (2TS credits instead of 1). What should I do? Call to get it fixed?

 

[LilyWDW]

You would have to call and they would have to have availability under the non package reservations in order to rebook. I doubt they would be able to just switch it, but can't hurt to call and see.

 

[twoolle]

You would have to call and they would have to have availability under the non package reservations in order to rebook. I doubt they would be able to just switch it, but can't hurt to call and see.

Thanks I will call and see. I know for sure it didn't show as a CP package when I found it online and I never told the CM I wanted the CP package. Ugh!

 

[twoolle]

Well I got it fixed! I called and at first the CM told me there was nothing she could do. Then I begged some more so she put me on hold and then came back and said they fixed it. I was thankful but part of me just wants to know why she couldn't have done that when I first asked?!?!

 

[Hopefully]

Well I got it fixed! I called and at first the CM told me there was nothing she could do. Then I begged some more so she put me on hold and then came back and said they fixed it. I was thankful but part of me just wants to know why she couldn't have done that when I first asked?!?!

Why pursue it? You got what you wanted.
It is not something every CM can do, so she enlisted the aid of a supervisor for you. Just routine operating procedure.

 

[Nancyg56]

Well I got it fixed! I called and at first the CM told me there was nothing she could do. Then I begged some more so she put me on hold and then came back and said they fixed it. I was thankful but part of me just wants to know why she couldn't have done that when I first asked?!?!

I guess I don't understand why you are spending time on worrying about it. It's fixed.

 

[twoolle]

Why pursue it? You got what you wanted.
It is not something every CM can do, so she enlisted the aid of a supervisor for you. Just routine operating procedure.

I guess I don't understand why you are spending time on worrying about it. It's fixed.

I am really sorry I must have conveyed the wrong tone, actually I am really excited that it is fixed and just wanted to report back and share the good news. And perhaps it might help others to know that even if a CM tells you it can't be done try asking again because you never know what pixie dust might appear!

 

[Nancyg56]

I am really sorry I must have conveyed the wrong tone, actually I am really excited that it is fixed and just wanted to report back and share the good news. And perhaps it might help others to know that even if a CM tells you it can't be done try asking again because you never know what pixie dust might appear!

Got it! Yes, it pays to call again if you need to have something fixed. One of the most frustrating things about the CM's on the phones is that I do not think they have as much information as they should be provided with. It's a shame really, because they are on the front lines.