Accessible Room -- argh

[Breyean]

This must mean a special trip is in store for you!

The only time we ever got upgraded to 1st class was on our very first family trip to WDW in 1993. They asked at the gate if anyone was willing to give up their seats for a later flight and we volunteered.

The next flight about 1 hour later, we were in first class!

What made the trip extra special, aside from it being our 8 year old son's first trip to WDW, was on our very last day there, we decided to go check out this little storefront to the side of Main Street in MK. We had wondered what it was, and figured the last night, on the way out of the park, we'd find out.

It was the DVC sales office! We had never heard of DVC (it was, after all, just 1993) but we listened, signed up for a tour of OKW (or THE Disney Vacation Club as it was known then) the next morning.

We did a whirlwind tour, bought points, and one of the DVC van drivers drove us to the airport.

The rest, as they say, is history.

Hope your trip is as memorable. It's certainly starting out on the right foot!

 

[Millionaire2K]

I have no issue with pushing for the change appropriately. Pitching a fit, making a scene, refusing to accept the room is simply not appropriate or reasonable and that's where I feel the line should be drawn. Anything beyond that is simply entitlement thinking IMO and we are not legally, morally or contractually entitled to a non HC room. This is NOT an issue of right and wrong or principle. I'm open for POS language or legal precedent to show otherwise.

I would never act in the manner you speak. I am able to be upset without ruining the workers day. I HATE when people yell at me while I'm working doing my best to help everyone. I know how to handle myself in a calm professional manner.

However thanks for the tips.

PS. Early this year I had a sit down meeting with park President John Fitzgerald at SFGADV in his office. We were having a friendly meeting about how SF could improve on their guest experience. While other guest were complaining at CS I setup a meeting.

 

[Dean]

I would never act in the manner you speak. I am able to be upset without ruining the workers day. I HATE when people yell at me while I'm working doing my best to help everyone. I know how to handle myself in a calm professional manner.

However thanks for the tips.

PS. Early this year I had a sit down meeting with park President John Fitzgerald at SFGADV in his office. We were having a friendly meeting about how SF could improve on their guest experience. While other guest were complaining at CS I setup a meeting.

That's great but others have said they would in a recent thread on the same subject and I thought you implied you wouldn't take no for an answer, maybe I misread or misunderstood. From a policy standpoint this is an issue that needs to be handled separate from a checkin situation starting with Member satisfaction but really going to DVC upper management. However, at the end of the day, this is simply part of the program we signed up for and even calm disagreement is only reasonable up to a point. Specific to fixing this situation the most they could do would be simply to make it a separate category so one would know up front. While I personally would simply opt out of a trip in that situation, I doubt most would. The point that's paramount IMO is that this is not a contractual obligation on DVC's part. Remember that such a fix is not without consequences as it's segment room availability. Not a big deal at OKW or SSR but even at BLT, BWV & AKV would start to create availability issues.

 

[twinsouvenirs]

I am just guessing but I would bet if the last rooms were clearly designated as HA from the time of booking, they would still fill up. I am guessing not everyone would take them (some might choose a different resort or room size but at least you would know at booking.

Because both our MDE account and our DVC reservation showed a regular room again, I decided not even to say anything at check in, especially because they said our room was ready right when we got there at noon. We took our keys, asked bell services to send up our OL, and our room, BWV 5066 was extremely nice. Fabulous pool view, very close to the elevators but we did not hear them, everything in working order. I relished that bathtub! Took at least one bath a day and several times two

So moral of my story at least--watch your ressie carefully, especially around 3-4 days before for room assignment and if you see something, persistently say something and call back asking re: cancellations, etc. Oddly, they never even told me they made the change, it was just there in the system the morning of our check in. I was planning to talk to a manager if we did not like the HA room but it was unnecessary, which was nice.

 

[dcfromva]

But what I think is very poorly done by DVC is the design of the HA rooms - most specifically in the older resorts..... Frankly - these rooms have design issues for everyone.

I agree. If the designs were better, I don't think it would be as big a deal.