Had a similar experience with the warranty on a rheem hot water heater. Quit working while under warranty. The part to fix it was free, but the labor was about the same price as getting a new hot water heater. And the part was back ordered due to supply chain issues. Such a waste of money. We got another new hot water heater that wasn’t a rheem.
We had a tankless put in a couple of years ago. The company we used said they will only install a Rheem if someone insists because the labor to fix any issues is astronomical so we went with another brand, too.
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