ABC extras and Parking/Hotel package

[DisneyBB]

I read on one of the earlier threads about ABC changing their parking policy with hotel packages. I thought you would be interested to hear about my outcome with the company. I booked a room/parking with ABC extras when they still had the contract with parking express. I know this because when I booked I checked that this was the case. When I heard about the change in contracts I phoned ABC extras, who confirmed the parking had changed and that was that! Well I kicked up a fuss and stated that I was told Parking Express when I booked. After I said that I would cancel rather than park in their new parking lot, the person I spoke said that he would ask his manager and phone me back. He phoned back and said that they would honour my booking with parking express. They sent out two seperate vouchers one for parking and one for hotel only. So anyone who has booked when it was parking express might like to phone and ask for the same.

The customer service was good, but I am not sure that I would book again with them if they are not using parking express.

 

[cslogg]

What hotel DisneyBB?
I am due at the Renassaince Gatwick next week.
I am wondering if I should phone them to make sure my parking arrangements are the same as when I booked it.

cslogg

 

[DisneyBB]

We are staying at Gatwick Hilton, but it deson't matter what hotel as their policy is for all hotel/parking packages. It is worth phoning up and state that you were told it was parking express when you booked. Don't be fobbed off with you will get P.E. when you arrive at the hotel, because the hotel will not know about it. If you are parking at the hotel that is different.

 

[cslogg]

The package for our hotel states that the parking is on site so hopefully it will remain so.

cslogg

 

[Celestine]

Where is the new parking now? Is it just further/less secure etc?

 

[kevin harrison]

It's in the North Terminal, about 20 mins away

 

[SimonY]

We are flying with Delta via Atlanta so I understand that we will go from/to North Terminal. So we were looking at staying at Le Meridien - more expensive I know but the thought of just walking out of the hotel and in 2 minutes being at the check-in is too tempting.

The ABC Extras spiel for Le Meridien says that 'parking is in the airport long-term car park'. Is this actually anywhere near the airport (e.g. Stansted Long Term is miles away from the terminal)? If it is at the North Terminal this is this good news for us? Who or what is Parking Express?

Thanks

 

[DisneyBB]

Parking Express is a secure onsite carpark where you park the car yourself and hold onto the keys. The shuttle buses are very freq. The car park ABC are now using is further away, and you don't park the car yourself leaving the keys with them. It is more expensive to park in P.E. so I think that is why ABC are not using them.