AAArrrrggghhhhh!!!!

[KiminChicago]

The least member services could do is make sure their online reservation system can handle the volume when their offices are closed due to a holiday! I've been trying to book the same reservation for the last hour and every time I get half way through typing in all the guest names, I get a "Service Unavailable" error. I realize that a lot of people are trying to get December reservations at 11 months out, and if I can realize that, why can't Disney plan for the increase in volume to the online booking site?

 

[onestitchloose]

Definitely frustrating, I've been having this error at all times however, not just on peak. Just had to keep retrying

 

[DMKEDM]

A "trick:" Just book it with one name, to get the reservation...you can call MS "later" to add the other names.

This "kick-out-mid-reservation" seems to happen regardless of time (during normal folks' awake time, middle of the night, prior to peak reservation dates, for reservations for low-season times)...it's seriously frustrating. But just booking the room w/just one name does seem to work pretty much all the time. Good luck.

 

[onestitchloose]

Real pain either way mind

 

[com_op_2000]

OP,you are talking about Disney IT.
Just having a basic working website does not seem possible.

 

[KiminChicago]

Finally got it done! I'm renting our points with Dave's, so I wanted to get it done quickly, but what a pain! I hope the family we rented our points to has a magical vacation!

Edited to add: I kept getting a message saying my session would time out after 20 minutes -- I wonder if the IT guys set the timer up wrong so it exits after 20 seconds....

 

[onestitchloose]

Finally got it done! I'm renting our points with Dave's, so I wanted to get it done quickly, but what a pain! I hope the family we rented our points to has a magical vacation!

hopefully wont run in to any IT issues on holiday

 

[SandyinMonterey]

People have been complaining about Disney IT for years! You think they would of done something by now.

 

[blondietink]

Agree. Their website is horrible.

 

[LisaS]

The least member services could do is make sure their online reservation system can handle the volume when their offices are closed due to a holiday! I've been trying to book the same reservation for the last hour and every time I get half way through typing in all the guest names, I get a "Service Unavailable" error. I realize that a lot of people are trying to get December reservations at 11 months out, and if I can realize that, why can't Disney plan for the increase in volume to the online booking site?

I used to have that problem all the time but fixed it by disabling the pop-up blocker in my browser. I had noticed that the problem always occurred exactly 90 seconds after the booking page loaded so I thought perhaps the booking software was doing something behind the scenes that failed if a pop-up blocker was in place. On a whim I disabled it for the DVC website and the problem went away. I don't know if that is what is causing your problem but if you do use a pop-up blocker, try disabling it for the DVC website.

Another option is to try a different browser. I find the DVC website behaves better with Chrome than with Firefox but again, that could be because of some of the add-ons I have installed on Firefox. I still have issues loading some pages, the Annual Dues page for example, no matter which browser I use. I usually let it try for a minute or so to load the Dues page, then cancel and refresh and then it finally loads. Very annoying!