A Thank You to Bill, the night Manager, at the Royal Pacific

[mark & sandra]

A Thank You to the Night Manager Bill and his Staff at the Royal Pacific.

I was one of those unfortunate people who had a rough time on the 1/15 Disney Magic cruise. We were scheduled to fly home on Sat. afternoon but all the airports closed in the northeast. Every local hotel within a few miles range of the airport was quickly filled, so I decided to try and get back my rental car that I'd returned moments before and had paid for a full day already. Avis gladly gave me a car for the rest of the day at no additional cost and I went to find a hotel near Universal. We tried to get a room at Hard Rock but with no luck. They called the Royal Pacific and they had rooms so we drove over.
I was told by my airline that the airports would remain closed for another day and my first chance to get home would be Monday morning. The night manager offered to extend my stay and even helped in getting me boarding passes just after midnight. Granted the hotel does have a business office, but it closes at 10:00 pm and doesn't open on Sunday. I was offered directions to a local Kinkos by the concierges desk, but the night manager Bill was able to use his printer in his office to help me out of an already stressful situation. My thanks to Bill and his staff at the Royal Pacific. I usually like to stay at the Hard Rock when I stay at a Universal on-site hotel, but I'm now hooked on Royal Pacific.

PS- In talking with Bill, he mentioned that the Disboards and especially this site is in fact monitored by managers at their on-site hotels. They like to see both praises and problems we encounter so they can quickly address any concerns we have. Feel free to post any issues that you have and know that they are read...Mark

 

[Mom2Belle&PeterPan]

Hi Mark,

Small world finding you on this thread! I was checking out the newest info. on the RPH. We're staying there just for one night after the Ship of Fools cruise, have a club room booked. Glad you had a good experience. You needed that after the vacation you had.

Barbara

 

[mark & sandra]

Now Sandy wants to think about staying for one day and doing Universal. We're looking into staying at RPH also. I'm looking into Entertainment rates or other discounts. Have you seen any?? Mark

 

[*Fantasia*]

"Hey Bill..if you're reading this..just wanted to tell you how much we love your resort ~Royal Pacific!!" I am a regular at your hotel. You have a wonderful, friendly and helpful staff. They always make our stay very special. We will be back again the week of Valentines."

 

[highlander447]

The night manager who helped us out was a female called Brandeigh hope thats how its spelled she really helped sort out our mess and made the kids smile gotta admit most of the staff at RPR will help u and if they can't they usually get someone who can

 

[Mom2Belle&PeterPan]

Mark,

I have not seen any better rates than AAA yet...that is what we booked with thus far. I read somewhere on these threads that they may be discontinuing the ENT rate for the Universal Resorts this year. This may be a rumor. Keep your eyes open, and I'll let you know if we find a better rate. In the meantime, we went ahead and made our ressie as it is Labor Day weekend.

Barbara (PS I'd say take advantage and stay one day post cruise, after all, you guys have the APs now.)

Now Sandy wants to think about staying for one day and doing Universal. We're looking into staying at RPH also. I'm looking into Entertainment rates or other discounts. Have you seen any?? Mark

 

[Not2L8]

Great to hear positive things about RPH! We usually stay at HRH, but for our quick trip this weekend, all we could book was a king suite at RPH. I'm very excited about this spontaneous little jaunt, and I'm really looking forward to experiencing a new hotel. Can't wait to get to my happy place!!!

 

[Mom2Belle&PeterPan]

Mark,

Don't forget to inquire about AP rates...I hear those can be really good.

Barbara