A question about Amazon Prime

[karensi]

Hi, I have Amazon Prime, meaning if I order something from Amazon I don't pay a shipping price.
I have the Amazon Firestick and pay for and mostly watch Netflix on TV. But, if I should choose to watch a movie or whatever on Amazon, on my TV, do I get it for free because I have/pay for Amazon Prime?
Thanks

 

[msjprincess]

It depends. There are some things on Amazon Prime that cost extra. But it is clearly marked.

 

[tcufrog]

It depends. Some things are free with Amazon Prime but some you still pay for. For example, I can watch the TV show "The Man in the High Castle" for free with Prime but if I want to watch the movie "City Slickers" I have to pay to rent or buy it.

 

[JoanneAZ]

I watch Amazon through my Apple TV and there is category of movies that are included with Prime but, not every movie (especially newer movies) are included. The movie listing should indicate if it’s free.

 

[SaintsManiac]

If it says Prime in one corner it's free. If it doesn't it will say "rent" with a price.

 

[karensi]

Thanks all, that's helpful info.
The reason I'm asking is that I see a charge on my cc for $14.99 and it says Prime Video. When I click on "order history" it does take me to Amazon but I would definitely remember if I consented to pay $14.99 to watch a movie, which I wouldn't.
I also checked back into my cc history and it's not a recurring charge, like every month, for Amazon Prime. It's just this one time charge, for Prime Video, for $14.99. I think it must be a mistake or my card was hacked...Grrrr.

 

[Imzadi]

Did you try calling Amazon customer service to see what that charge is about?

 

[karensi]

Did you try calling Amazon customer service to see what that charge is about?

No, good idea. I'll call Amazon.

 

[RamblingMad]

You have to enter a pin to do purchases or rentals that aren’t included.

 

[karensi]

You have to enter a pin to do purchases or rentals that aren’t included.

Thanks so so much. Then that definitely was not me.
Trying to call Amazon is futile. I gave up on that.
But now I know for sure that wasn't me. Grrrr and thanks.

 

[Lumpy1106]

Thanks so so much. Then that definitely was not me.
Trying to call Amazon is futile. I gave up on that.
But now I know for sure that wasn't me. Grrrr and thanks.

I'd say it's time to get your CC company involved then. Dispute the charge and let them sort it out. They have a lot more pull than you do when it comes to contacting Amazon.

 

[lynxstch]

If you get nowhere calling Amazon..try the he;lp button..then the more help button. You can choose either a chat or to have them call you back. They are usually pretty fast with the call backs. I have had a lot more luck with that than trying to call them.

 

[Moliphino]

If you get nowhere calling Amazon..try the he;lp button..then the more help button. You can choose either a chat or to have them call you back. They are usually pretty fast with the call backs. I have had a lot more luck with that than trying to call them.

I've had pretty good luck on the chat in the past, too.

 

[SaintsManiac]

Yep agree that chat is the best. Make sure to choose the email transcript option.

 

[RamblingMad]

Thanks so so much. Then that definitely was not me.
Trying to call Amazon is futile. I gave up on that.
But now I know for sure that wasn't me. Grrrr and thanks.

Change your pin.

 

[Hikergirl]

You have to enter a pin to do purchases or rentals that aren’t included.

I don't have to enter a PIN when I rent an Amazon movie

OP, check through your emails from Amazon.
When somebody here rents a movie I get an email notification.

 

[RamblingMad]

I don't have to enter a PIN when I rent an Amazon movie

OP, check through your emails from Amazon.
When somebody here rents a movie I get an email notification.

Maybe it was optional. That’s definitely how mine is setup. I didn’t want to accidentally order something.

https://www.google.com/url?sa=t&sou...F42JTSS9SDK3&usg=AOvVaw1s3Kj8LUZOvMQBXvGtzhMy

 

[lovesmurfs]

Go to Amazon.com, and then choose "Prime Video." Then go to "My Stuff", "Purchases and Rentals" and you can see what you've bought.

We turned off the PIN on our Amazon Fire, so yours may also be off.

 

[Hikergirl]

Maybe it was optional. That’s definitely how mine is setup. I didn’t want to accidentally order something.

https://www.google.com/url?sa=t&sou...F42JTSS9SDK3&usg=AOvVaw1s3Kj8LUZOvMQBXvGtzhMy

It was so long ago when I set it up but I must have opted not to use it.

 

[FlightlessDuck]

I don't have to enter a PIN when I rent an Amazon movie

I think it's a parental control? We've been renting a lot of movies from Amazon during the stay at home order. I am prompted for a pin, but only on some movies.