A long shot-but does anyone have a Westpoint Home heating blanket

[Blueeyes101817]

A couple of weeks ago, I got a heating blanket from my grandma. SHe purchased it for my grandpa but he didnt like it so she gave it to me ( i love my heating blankets!) The other night, it turned off in the middle of the night and started flashing "E then 4" so im guessing that is error 4...Well, my grandmother didnt give me the book that came with it, and i know she didnt keep it. I emailed the company to see what i do but they havent gotten back to me.

Does anyone happen to have a blanket and they could tell me how to fix this? Thanks

 

[LadyyRedd]

Is it a Sleepwarmer? From looking on Amazon at some of the reviews, sounds like an E4 error message means the controller has malfunctioned.

http://www.amazon.com/Sleepwarmer-Automatic-Twin-Blanket-Linen/dp/B000F6RHQ4

Kimya

 

[Blueeyes101817]

Kimya-i didnt even think of checking there..thanks!

i dont have the receipt or anything since its from my grandma--and right now things are so crazy that i cant ask her about it.. I will try emailing them and see if theres a way to exchange..thank you!

 

[casanders]

Hi. I worked for WestPoint Home, the manufacturer of this blanket. If you have an older version of the blanket there was a recall on the controller about two years ago. The deadline for replacement has passed, but I feel sure if you contact the company's corporate headquarters in NY, they can help you. Here is a couple of ways to contact the company. Phone: (800) 533-8229; Email: consumer.affairs@wphome.com. If you don't hear something within a couple of weeks, call the corporate headquarters and ask for the marketing department. The company's website is martex.com. Hope this helps.