A CRO mistake that REALLY worked out!

Demosthenes

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Last week I posted a thread asking if I should switch from the WL to the GF. Well, based on your responses I did so. Because the trip is a gift for my wife's birthday, I had all of the paperwork sent to my travel agent, who also happens to be my sister. Well, she called me this morning to say that she received a confirmation of the cancellation of the WL trip, but no confirmation on the new GF ressie. She called and--NO GF ressie existed. The credit card had been credited back, according to Disney (AMEX said there is a credit pending), but I suddenly had no resservation anywhere! Well, since I actually made the ressie, I called CRO back. Of course GF was no longer available, and neither was WL. As you may imagine, I was prety upset, but I kept my cool and asked what they could do for me. The lady @ CRO (who was EXTREMELY helpful) looked around for some more rooms. She found rooms at a couple of places, but nothing on the AP discount that I had. She asked me to hold and came back a few minutes later. She offered me 3 nights @ AKL Concierge for $890.00:bounce:! I can't say if that is a great deal all of the time, but for Memorial Day weekend I thought it was too good to be true; afterall, my GF LV room was more than that. I think they made up for their goof, don't y'all?
 
Typo--that was supposed to be $890.00
 
That's great we too will be at AKL Concierge from 5/24 - 5/27. You are paying $296/nite (not sure if the $890 was with or without tax) and we are paying $329/nite without tax. So I'll say you got a great deal!

See you there!
Cora
 
That worked out GREAT! Enjoy your stay at the AKL concierge!
 

You will LOVE the AKL concierge. We were there last summer for 11 nights!! It was wonderful, be sure to call ASAP-NOW! to get Sunrise Safari reservations. It was the best part of our trip. Have a wonderful, relaxing, pampered time!!
 
I've already booked the Sunrise Safari! I spoke with the itenerary coordinator this afternoon. Interesting noteL she asked me if I already had any PS. She then said that she would cancel those and make new ones for us. I wonder why?
 
Demosthenes
Are you on the May 25th Sunrise Safari? If so we'll be with you! It's me, DH & our 8 yr old son!
Cora
 















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