A CM Tried to Cancel All of My ADR's!

[CR Resort Fan 4 Life]

How will securing all ADR's with a CC solve the double-booking problem, Im confused? Are you talking about pre-charging CC for all ADRs regardless of whether on the DDP or not?

There are several restaurants/shows now that require holdings with a CC (CRT, Akershus, HDDR...). If you are on the DDP your CC is held but will not be pre-charged. If you are not on the DDP your CC will be pre-charged. However, this still doesnt seem to stop folks from double-booking ressies.

I think what she means is if a credit card was required for all ADR's it would stop guests from trying to double book them, because they would not want to pay for a location they might want to eat at.

 

[PlutoLuvr]

How will securing all ADR's with a CC solve the double-booking problem, Im confused? Are you talking about pre-charging CC for all ADRs regardless of whether on the DDP or not?

There are several restaurants/shows now that require holdings with a CC (CRT, Akershus, HDDR...). If you are on the DDP your CC is held but will not be pre-charged. If you are not on the DDP your CC will be pre-charged. However, this still doesnt seem to stop folks from double-booking ressies.

Because hopefully it would deter folks from making a ressie that they know they probably won't make it to if they were going to be charged, say, $20 for bailing on it or not canceling with a good bit of notice.

CRT, Akershus, HDDR are all perfect examples. Would a family who has already paid in full for or paid a hefty deposit in advance for one of those meals make an ADR for another meal, at another location, at generally the same time because they're just not sure where they're going to be or know what they might feel like eating? I don't think so. I know even for myself, those meals that I've had to secure with a CC deposit or paid in full in advance were the meals that were "set in stone" and were meals that weren't in the "cancel-able" category just for my own planning.

Requiring a CC for all ADRs (just a deposit type of thing, like a lot of restaurants already do) I think would deter a lot of double-bookings due to people who can't make up their minds where they want to eat.

And don't forget V&A's ... they already do this.

FWIW, I also think shortening the ADR window would also help. 180 days is outrageous, IMO, and causes a lot of people to fret, stress and feel the need to book meals when they might not be ready to get down and dirty with "planning."

OP, I think it's rotten the way the CM spoke to you. Had it been me, I'd probably have taken my vacation dollars elsewhere. Disney has created this inflated hype over ADRs and its food. If a WDW employee spoke to me like that on the phone before I even set foot on WDW property, threatening to take the "magic" out of my vacation over something like MEALS, I'd be livid. I actually am just hearing about what happened to you.

 

[wendylovesdisney]

Last year I was staying club level and had adrs booked for me by the concierge staff. I had tried to get a hold of them and they were not very good about getting back to me. Sooo.... I went ahead and booked my own adrs. Flash forward and the next time I called disney dining I had a cm get very snotty to me about being double booked. I did not even know, but they acted like I was trying to pull something over on them. They were totally cancelling adrs or threatening to and I had to make sure they kept the right ones. It was a little bit of a mess.
The point being, they were all set to cancel away!

 

[mskayjay]

Hmmmmmm......okay I'll take the beating. I wasn't considering the folks not on the DDP!!!!! sheesh!!!! lol

I can tell you at many restaurants there is a $25 cc hold fee for a reservation. That amount is credited to your bill. Don't show or cancel? You get charged that amount. I could live with that at WDW. Ready.....aim.....fire!!!!!!!! I know I'm going to get hammered for that one! lol

 

[Lehuaann]

Because hopefully it would deter folks from making a ressie that they know they probably won't make it to if they were going to be charged, say, $20 for bailing on it or not canceling with a good bit of notice.

CRT, Akershus, HDDR are all perfect examples. Would a family who has already paid in full for or paid a hefty deposit in advance for one of those meals make an ADR for another meal, at another location, at generally the same time because they're just not sure where they're going to be or know what they might feel like eating? I don't think so. I know even for myself, those meals that I've had to secure with a CC deposit or paid in full in advance were the meals that were "set in stone" and were meals that weren't in the "cancel-able" category just for my own planning.

Requiring a CC for all ADRs (just a deposit type of thing, like a lot of restaurants already do) I think would deter a lot of double-bookings due to people who can't make up their minds where they want to eat.

And don't forget V&A's ... they already do this.

FWIW, I also think shortening the ADR window would also help. 180 days is outrageous, IMO, and causes a lot of people to fret, stress and feel the need to book meals when they might not be ready to get down and dirty with "planning."

OP, I think it's rotten the way the CM spoke to you. Had it been me, I'd probably have taken my vacation dollars elsewhere. Disney has created this inflated hype over ADRs and its food. If a WDW employee spoke to me like that on the phone before I even set foot on WDW property, threatening to take the "magic" out of my vacation over something like MEALS, I'd be livid. I actually am just hearing about what happened to you.

Okay I see what your saying...that makes sense. Thanks!

 

[Lehuaann]

Hmmmmmm......okay I'll take the beating. I wasn't considering the folks not on the DDP!!!!! sheesh!!!! lol

I can tell you at many restaurants there is a $25 cc hold fee for a reservation. That amount is credited to your bill. Don't show or cancel? You get charged that amount. I could live with that at WDW. Ready.....aim.....fire!!!!!!!! I know I'm going to get hammered for that one! lol

I've never eaten at a restaurant (outside of Disney) that has charged a CC hold fee for a reservation.

 

[bcuinohio]

People are furious they can't get into the restaurants they want and there are folks with double and triple bookings who wait till the last minute to cancel. Simple solution is to make the ressie by your resort reservation number rather than by a phone number and only allow for the number of ADRs on your plan each day.

I agree with you.

 

[*KeepMovingForward*]

I can tell you at many restaurants there is a $25 cc hold fee for a reservation. That amount is credited to your bill. Don't show or cancel? You get charged that amount. I could live with that at WDW. Ready.....aim.....fire!!!!!!!! I know I'm going to get hammered for that one! lol

I wouldn't be bothered by this type of policy. Its customary at quite a few restaurants that we go to here at home.

 

[shellybaxter]

Hmmmmmm......okay I'll take the beating. I wasn't considering the folks not on the DDP!!!!! sheesh!!!! lol

I can tell you at many restaurants there is a $25 cc hold fee for a reservation. That amount is credited to your bill. Don't show or cancel? You get charged that amount. I could live with that at WDW. Ready.....aim.....fire!!!!!!!! I know I'm going to get hammered for that one! lol

I think people are forgetting that these restaurants are in a theme park, or at a theme park resort. Disneyworld is great, but delays happen all the time. Buses don't run on a consistant schedule, rides break down, parades block the exit to the park, etc, etc, etc....

I would hate to be the sitting CMs if this credit card policy went into effect. They would forever be being berated by people who were late and got charged as a no show.

Also, I don't think Disney wants to make ADRs so difficult that some people will just say "screw it" and not make ressies at all

 

[momof3poohlovers]

Last year I was staying club level and had adrs booked for me by the concierge staff. I had tried to get a hold of them and they were not very good about getting back to me. Sooo.... I went ahead and booked my own adrs. Flash forward and the next time I called disney dining I had a cm get very snotty to me about being double booked. I did not even know, but they acted like I was trying to pull something over on them. They were totally cancelling adrs or threatening to and I had to make sure they kept the right ones. It was a little bit of a mess.
The point being, they were all set to cancel away!

I honestly don't know what their problem is. I also think that before they cancel someone's ADR's, they need to make sure that they call and confirm first. In both of our cases, there was a legitimate reason for the double bookings. I'm not sure what the solution is.

 

[maj42169]

I think it all depends on the CM you are dealing with! I just got off the phone with a wonderful CM.........I was calling to see if I could get and ADR for an earlier time at Brown Derby.......I told her I had a 5:30 but was really wanting a 5:00.......she said they had a 5:00 and that she would book the new time and then she would go ahead and cancel the 5:30.

After she did that, she went through and confirmed ALL of my ADRS, I didn't even ask her to do that.

 

[Sparkie]

I thought I was going to have a problem today. I was questioned by Disney Dining as if I was trying to double book.

This is how it went...

I already had a reservation for HDDR at 9:30pm for 4 people. I wanted to add a lunch reservation.

Road block number 1....you already have a ressie for HDDR- yes, that is for dinner, I want to schedule LUNCH.- Finally get the ok.

So I proceeded to try and schedule lunch. We are a party of 4 but wanted to split up for lunch. I wanted a ressie for 2 at Garden Grill and 2 at San Angel Inn. Road block number 2.....Dining schduler put 4 people on the Garden Grill and then questioned why I wanted to schedule San Angel for the same time. I had to restate that the Garden Grill was for TWO people and the San Angel was for TWO people and that I WAS NOT trying to double book. Both reservations are under the same phone number but different names.

Finally- I have a lunch reservation for 2 at Garden Grill and 2 at San Angel and dinner for 4 at HDDR but I felt like I was given the third degree in obtaining my reservations and all I want to do is spend my money at Disney.

 

[iluvpluto27]

That's really strange. I have a reservation for lunch and dinner almost everyday of my trip (dxddp) and I was never questioned when making them. They really must be cracking down on double booking, which is a good thing in my book, but I guess it becomes a bit much if you have to explain why you want more than one ADR a day.

 

[tjbjrjaj]

I find these comments strange and yet I am glad that we have not experienced these problems. We are traveling as part of a group of 10 and my DH and myself have been making reservations on behalf of the rest of the group. We are frequently dining at similar times at different places with different people and all the ressies have been made with the same name and phone number.

We have noticed that when you call if you punch the number that says you are a first time visitor that you get more experienced person than if you punch the correct number of times you have actually visited. For example last night I made 4 new ressies in 15 min. by saying I was new at this. This morning it took 22 min. to book one and change one!! She was so slow.

 

[Evil Princess]

It is wrong to purposely double book ADRs and even worse when VIP guides are doing it.

The only problem allowing only so many ADR's is for cases like the OP. My family had a Grand gathering recently and if that were the rule then the family would not have been able to split up..... KWIM?

It is a flawed system and I think the only way to fix it would be to require a CC to hold the ADR.

People on VIP tours are paying a large amount of money per hour to get great service. A VIP tour guide double booking a restaurant for their family because they are unsure of where the family is going to eat isn't ridiculous, I think it's great service You can bet that the VIP tour guide will cancel the second reservation the minute they know which one they'l be using. I don't really see the harm in this, it's not as though there are THAT many tours out at any given time.

There are perks to paying for a VIP guide, and this is one of them, just as there are perks for Disney resort guests.

 

[Tricia1972]

I think people are forgetting that these restaurants are in a theme park, or at a theme park resort. Disneyworld is great, but delays happen all the time. Buses don't run on a consistant schedule, rides break down, parades block the exit to the park, etc, etc, etc....

I would hate to be the sitting CMs if this credit card policy went into effect. They would forever be being berated by people who were late and got charged as a no show.

Also, I don't think Disney wants to make ADRs so difficult that some people will just say "screw it" and not make ressies at all

I agree with you, but especially the last part. I was thinking if there will be a cc hold and a fee charged I won't make any dining reservations at all. We always have a rental car and I'd just eat off site if I was in the mood for a sit down and at a CS if I was fine with something sandwich-y for the night.

We can complain all that we want about the current dining system, but the fact is that not that many over book (in the scheme of things) and even if that many DO over book, the restaurants aren't sitting empty. If the restaurants were sitting empty because of the current ADR system, they'd accept more walk ups.

Also another reason for legitimately missing a reservation is getting sick. My sister missed two reservations and my husband missed one reservation because they were sick last trip.

 

[Hook's Girl]

People on VIP tours are paying a large amount of money per hour to get great service. A VIP tour guide double booking a restaurant for their family because they are unsure of where the family is going to eat isn't ridiculous, I think it's great service You can bet that the VIP tour guide will cancel the second reservation the minute they know which one they'l be using. I don't really see the harm in this, it's not as though there are THAT many tours out at any given time.

There are perks to paying for a VIP guide, and this is one of them, just as there are perks for Disney resort guests.

Additionally, I would like to point out that these reservations are booked through the tour office that all VIP tours are coordinated out of. These are available for all the guides, and all the tours out on that day, so that they can offer options for their guests. Usually there are less reservation than there are VIP tours. Most of these are lunch reservations and always cancelled by the office before meal time.