A CM Tried to Cancel All of My ADR's!

[momof3poohlovers]

We have an Illuminations Cruise booked for July 6th and I called the number for Recreation to see how many people fit on the boat. Anyway, the first word out of the CM's mouth was "Wow! You have a lot of reservations!" and he seems irritated. I have no idea how he could see my dining reservations but whatever. I explained that we are trying the Deluxe Dining Plan so that is why we have a lot. We will be there for 8 days and only have 10 ADR's which I don't think is that many, esp. seeing as we are doing the DxDDP(we are only on the DDDP for 4 days though). Anyway, I proceed to ask him about how many will fit on our boat and he tells me 10 and then gets very snappy with me and says that he has noticed we have 2 reservations on July 2nd for 2 different restaurants and that there is no way we can be at 2 places at once. I explained that we are traveling with my mom and that if he noticed one is at 11:20 am for 50's Prime Time for a party of 5(all of our other ADR's are for a party of 6) and that the other is for WCC at 12pm for a party of 4 and that is because my mom is meeting some friends of hers and will not be eating lunch with us. I made the ADR for her and never thought of using her phone number instead of mine. Anyway, he proceeds to tell me that he is going to flag my reservations and that the dining manager might cancel ALL of my ADR's! I flip out and ask him to just put the reservation in my mom's name/phone number as it is obvious that all of our other ADR's are for 6 and these are for a party of 5 and 4 so we are not just double booking. He tells me he can't do this and it will be up to a manager whether or not he cancels everything. Rather than arguing with this jerk any longer, I ask to speak to a manager now and he transfers me to a guy who just says hold on and then transfers me to Disney Dining. I just got off the phone with a really nice CM who said that nothing was cancelled and that she couldn't believe someone would say that! She said to check back later though just in case.

Has anyone had this happen? Can they really cancel ALL of your ADR's because they "think" you overbooked one time? Or did I just get someone having a bad day? I can't imagine going over the 4th of July doing the DDDP only to discover I have no ADR's. Thanks!

 

[MBELSANTI]

Wow what a jerk! Even if he thought that is what you were doing, he shouldn't have spoken to you that way. I don't have the answer to your question, but I hope someone else can advise.

 

[Stitchfans]

Wow, that doesn't sound right. I would of thought since you offered to put the second one on your mom's phone number that would of cooled him down. Besides I don't understand why he would care one way or another how many ADR's you have. He shouldn't be working in the area if he is going to act like that.

 

[*KeepMovingForward*]

OMG...I would have been the one flipping out if a CM told me that! I'd keep checking back and possibly even send an email to Disney asking them to clarify if this is their policy and way of handling things. If nothing else, it will be brought to their attention and someone higher up can assure you whether or not your ADR's will be touched.

 

[Brian Noble]

Anyway, he proceeds to tell me that he is going to flag my reservations and that the dining manager might cancel ALL of my ADR's!

At this point, my response would have been, "No need to wait---let's get your manager on the phone right now so that we can discuss it."

Just a guess that that would have ended the Floridian Inquisition.

 

[Rylee]

The CM definitely could/should have handled this better, but I think this is Disney's response to the number of "double booking" of ADR"s, because... "We don't know what park we'll be in," and "How do I know what I'll feel like eating 180 days from now."

I think in a case like yours, it would definitely be a good idea to use different phone numbers. (That's what most of those double booking are doing.)

I recently tried to check on the availability of an ADR at Le Cellier, and the CM sounded suspicious, as she said, "Sure, I can check on that, right after I cancel your reservation for Chef's de France." I said, "Whoa... don't cancel that until I know it I can get into the other!" I'm afraid to keep calling and checking back, for fear the CM will hit "cancel" before I can explain I'll keep what I've got, if the other is not available. I'm afraid I'll end up with nothing.

There have been many a thread, here on the Dis, on this very topic. Some feel it's a perfectly fine practice, others think it's incredibly inconsiderate.

 

[Tink313]

I cant believe he said that to you. I know that they are trying to stop double booking, (espeacially on hoildays or free dining time) but that wasn't even the same time. And to threaten to to cancel all of your adr's are crazy. I cant believe that is Disney policy. He could have asked you which one you want to keep after being "caught" of so called double booking as the cm was trying to say you were doing. I would be going crazy if I was you Because if he cancle all your adr's threre is no way you could get them back. You should call everyday twice a day. Just to make sure they are still thier. Because you never know what that crazy cm is going to do or when. I hope you have a great time in july

 

[danceintherain]

Wow... that's pretty crazy. I would be upset too. Maybe you should call and try to get the second ADR changed to a different phone number, just so it doesn't happen again.

Also, if you are trying to check availability for potential switching maybe you should premise your inquiry with that. "Hello, I'm thinking about switching ADRs, can you check the availability of Le Cellier for me?" or "I've been trying to switch to Le Cellier for a while, can you check if it's available?"
It's possible that the CM never intended to cancel your ADR, but was merely making sure you knew that you couldn't have two at the same time.

 

[mskayjay]

He was rude for sure but the double ressie folks are the cause of it! People are furious they can't get into the restaurants they want and there are folks with double and triple bookings who wait till the last minute to cancel. Simple solution is to make the ressie by your resort reservation number rather than by a phone number and only allow for the number of ADRs on your plan each day. I hate having to decide today what I'll want to eat in September but thems the rules folks!

 

[mandymommy4]

This is interesting, I know for a FACT that the VIP Guides double book ADRs so guest can have flexibility. Example: a guide escorting a family around EPCOT and if the family can't decide where to eat the guide will just book several restaurants that the family likes. I know a family that has ADRS for the Garden Grill and Le Cellier at the same time! I guess money can buy a lot and allows the rules to be bypassed.

I would have defiantly insisted on the manger, that is just dumb!

 

[wdwhereicome]

Unfortunately, cms can see dining reservations and do cancel them. Is it right? I don't think so. But one time our CRT reservation was cancelled. The computer showed the date and time. I laughed when the cm said - well maybe your husband cancelled it. I said - my husband has never called Disney and wouldn't have a clue how to make rather cancel a dining reservation. It happened that we were on a Dtrip on the day it was supposedly cancelled. Yeah right, I'm at Disney calling Dising Dining to cancel a future reservaton. I don't think so. They let us in, but it was not a magical time while they figured it out.

Because you've had this problem, I like the idea of emailing Disney and include ALL of your reservations and confirmation numbers. Print it out and any response you get. This would be great to have as a backup just in case you have problems once you arrive. Any Dmanager would be able to see your initial problem and be more open to letting you in their restaurant that day.

What's it to him? Sometimes I just don't understand people!

 

[tarheelmjfan]

I have no idea how he could see my dining reservations but whatever.

Did you call from the same phone each time? When I made my Oct. ADRs, the CM asked if I wanted to put them under the number that was showing on her screen. She then quoted my home phone #. This is a phone we never use. I only used it for booking our ADRs, because it has free long distance. I have never given WDW that #. If you originally used the # you're calling from, it automatically shows up & they could see all ADRs for that #. If you used a different phone, I'm clueless.

 

[mandymommy4]

He was rude for sure but the double ressie folks are the cause of it! People are furious they can't get into the restaurants they want and there are folks with double and triple bookings who wait till the last minute to cancel. Simple solution is to make the ressie by your resort reservation number rather than by a phone number and only allow for the number of ADRs on your plan each day. I hate having to decide today what I'll want to eat in September but thems the rules folks!

It is wrong to purposely double book ADRs and even worse when VIP guides are doing it.

The only problem allowing only so many ADR's is for cases like the OP. My family had a Grand gathering recently and if that were the rule then the family would not have been able to split up..... KWIM?

It is a flawed system and I think the only way to fix it would be to require a CC to hold the ADR.

 

[lilyv]

It is wrong to purposely double book ADRs and even worse when VIP guides are doing it.

The only problem allowing only so many ADR's is for cases like the OP. My family had a Grand gathering recently and if that were the rule then the family would not have been able to split up..... KWIM?

It is a flawed system and I think the only way to fix it would be to require a CC to hold the ADR.

The only solution would be a CC hold. Hotel reservations numbers wouldn't work for 2 reasons, folks using a travel agent don't have one, and neither do folks who are staying off site (same for folks who live in the area and occasionally dine at Disney).

 

[CR Resort Fan 4 Life]

To the OP sorry you had to go threw all that when you just called to ask a simple question. However at least it worked out in the end that your ADR's were not cancelled and I am sure when you call back WDW-Dining to confirm them you will feel more relieved.

 

[PrincessBride07]

Sorry that you had such a rude CM.

I just don't understand why he would care how many reservations you had. I you wanted to make a reservation for every meal every day, that is your business. Not only that, but why did he go so far as to see what reservations you had and when.

 

[momof3poohlovers]

I just don't understand why he would care how many reservations you had. I you wanted to make a reservation for every meal every day, that is your business. Not only that, but why did he go so far as to see what reservations you had and when.

I don't understand what his problem was either. The funny part is I didn't even call Disney Dining! I called to ask Recreation about my Illuminations Cruise! I think he was irritated because maybe the Cruise is on the same list as my dining reservations and he couldn't find it right away? I have called Disney many, many times and have never encountered such a rude CM. I still can't figure out his problem. When I asked to speak to a manager, he transfered me right away like he truly believed in what he was saying. I think he thought I was honestly trying to scam Disney.

Thank you all for your support! I feel much better now! Let's just hope nothing gets cancelled.

 

[PlutoLuvr]

He was rude for sure but the double ressie folks are the cause of it! People are furious they can't get into the restaurants they want and there are folks with double and triple bookings who wait till the last minute to cancel. Simple solution is to make the ressie by your resort reservation number rather than by a phone number and only allow for the number of ADRs on your plan each day. I hate having to decide today what I'll want to eat in September but thems the rules folks!

That's a wonderful solution for the folks who choose to stay onsite and purchase the DDP. But it doesn't do much for the folks who stay offsite, for the locals, for the folks who are a one-, two- or three-hour car ride away and take day trips, for the folks who stay onsite and partake in the deep room discounts and forgo the DDP.

Really the only solution is to require a CC to secure ADRs.

 

[SarahInMN]

Simple solution is to make the ressie by your resort reservation number rather than by a phone number and only allow for the number of ADRs on your plan each day.

The problem with this is that many people don't participate in the a dining plan or who stay offsite (as the above poster said). We don't use a dining plan for a multitude of reasons. The best solution, in my opinion, is a credit card deposit system that will not be refunded if reservations are cancelled with less that a 24 hour notice.

To the OP, I can't believe the CM was that, well, not nice to you: totally uncalled for!!!!!

 

[Lehuaann]

Really the only solution is to require a CC to secure ADRs.

How will securing all ADR's with a CC solve the double-booking problem, Im confused? Are you talking about pre-charging CC for all ADRs regardless of whether on the DDP or not?

There are several restaurants/shows now that require holdings with a CC (CRT, Akershus, HDDR...). If you are on the DDP your CC is held but will not be pre-charged. If you are not on the DDP your CC will be pre-charged. However, this still doesnt seem to stop folks from double-booking ressies.