I got through the phone line on my first try, shortly after 8 a.m. EST (we're CST) I got the message that the current wait time was 3 minutes.

At about 8:25 EST I got an agent. She said the prices were not loaded yet and put me on hold. While I was waiting (from 8:00 a.m. on) I checked the website for the pricing and conferred with DW as to how much we wanted to spend. When the agent came back in about 5 to 10 minutes, she was able to get me a room at the same prices I saw on the computer. Unfortunately, I wasn't able to get the room I saw online and wanted, but we are about 8-12 cabins aft of where we wanted to be. I was off the phone with them by 8:45-8:50 EST.
We could have gone Cat 8, but DW said to save the $900 (up charge over Cat 9 for 2A + 1C(8)). Plus, we could get mid-ship as oppose to forward (DW gets motion sickness). In hindsight, I'm wondering if I should have gone Cat 8. Oh well, I'm happy we're on the boat and I think we got really good pricing.
When we called, our Cat 9, without Ins or Xfers was $5,200. The Cat 8 would have been $6,100.
We were also given a room by IC because we filled out a sheet on the ship the week of 1/13-1/20. That room came back as a Cat 7 and would have cost us around $7,100.