Actually, yes, Our Cm was kind of rude when my husband called. The Cm wanted to know where we heard of such a ridiculous idea (calling to see if pin codes were attached to our name, as if) He said the only way to find out about codes was to recieve them via email or through the regular mail, unless its publicly announced through a magazine or something. The CM acted as though we were wishful thinking, which we are of course but...... a discount is a dscount right?! So yes we experienced the rudeness also, we are in the same boat...*stretching out hand* Nice to meet you, LOL!