No kidding on the difficulty getting them. We had booked, and paid for, through Disney World Dot Com, for a 3 bedroom Villa as there were going to be 9 of us and we needed all the bed space. Because we were leaving New England in the winter, we experienced some snow related issues which delayed our trip. When we finally arrived at OKW, we were exhausted from 19 hours of traveling instead of 3. We were checked in, and off we went to our room -- hmm, there doesn't seem to be a third bedroom, just 2. Call to the front desk does no good, as we know we aren't really speaking to the front desk. So, off we go to the front desk and we ask what's going on. "we are sorry, we didn't have a 3 bedroom and that is only a request......" wrong thing to say to two lawyers, especially when one is a litigator and she is tired and hungry.......3 phone calls later, off to SSR to a 3 bedroom unit...where the manager there made the fatal mistake of saying "well, I hope our complimentary upgrade makes you happy..." You can see his remains in the pirates of the Caribbean ride, he's the one pulling the rope trying to get the keys from the dog.......
Seriously, they booked a 3 bedroom villa, at a significant cost over a 2 bedroom and then implied that it was only a request, and then "upgraded" us to the room we had already paid for.
Tom