sharonabe
DIS Legend
- Joined
- May 22, 2009
- Messages
- 13,874
I am pretty sure none of the call center CM are on-site... please someone let me know if I am wrong. There are many people who answer Disneys phones that don't "work" for Disney. Unfortunately, CM do not really many times know what in the world is going on.
I can't confirm that there are NONE onsite, but I do know many of them don't live anywhere near Orlando. I have a cousin who was a Disney dining phone CM. She lives in NC. She's NEVER been to Disney. Has no idea that Disney is any different than your local amusement park. The only training she had was reading what was given her and following the prompts on her home computer that was logged into Disney's system.
I still say the phone CM saying this is giving their interpretation of "kid's must eat from the kid's menu." There have been many people coming to these boards over the years and asking if that includes buffets, so it's easy to see how he came to his conclusion.