Not the hold time, but definitely with regards to circuits are busy, fast/no answer signals, et cetera. I work for what's primarily an inside sales orgnaization, and our phone system bears pretty much no resemblance to home service. It's mostly internet-based, so we bypass most of the local infrastructure that's most likely the cause of everyone's grief in getting a call completed.
Given that I'm not in sales, that I use my phone maybe three times a month, yet spent many painful hours assisting in the system's installation, I'm pretty satisfied that this is the once-a-year dividend I get from it.
I'm sitting here with my cellphone plugged into my laptop via usb to keep my battery charged, holding it up in the air to keep the cats from walking on it and disconnecting me, jumping at the pause everytime the hold music changes.
I just got off the phone a few minutes ago. The computer was allowing my agent to SEE the stuff and not book at first. She finally was able to put my stuff in the "cart" and book it.
I have:
10/16 Italian beer pairing at Via Napoli
10/17 Italian regional wine luncheon
10/19 Mexican tequila lunch
Nov 10 Culinary Deminar - Warren Brown 5pm
Nov 10 Mixology Deminar 6pm
Nov 11 Sweet Sundays - Warren Brown 10am
Nov 11 Beverage Deminar - SelbacherOster 2pm
I got all the items I wanted....hope everyone else does as well...waiting is a pain. Wish ALL the events could be booked online.
I got an agent right at 7:00. He however HUNG UP on me, when I told him I didn't want to connect the reservations to our hotel. His exact words, "if you are not going to let me go my job" click. Took 27 minutes with 3 phones to get back through, said the wait time is 45 minutes. I am livid.
Been on hold for 27 min.
I am hoping for PFTS Wine View room or reserved (2nd choice) for 10/13. Never done this before, do these usually sell out in minutes? I know the middle category adds a new level of uncertainty...
This will be my first F&W and our first WDW trip without the kids- for my birthday! Wish me luck!
FINALLY found it online !! DINING EVENTS is on the left and click, THEN over to the right MORE DINING EVENTS and SHOWS(click this too) and SCROLL DOWN all the way, GOOD LUCK! I booked 3D DESSERT for 10/26. Joan
I think I'm giving up too... I booked most of my demos and PFTS. I got through at 7 with a 45 minute wait but hung up when I saw there was online booking. I still want to book the Italy Food and Wine Pairing on 10/18 and two mixology demos but I'll live if they sell out.
Stay in the light blue box
In the very top of it there is 3 choices under Make a Reservation , click the DINING EVENTS button
Then you can select your event in the pull down menu
Was put on hold right at 7 am and told 9 minute wait. It was actually 20 minutes, got through at 7:20 am.
Got everything I wanted:
Kitchen Memories with Robert Irvine 10/26 Note that the CM didn't know it was Robert Irvine that day, only that it was Kitchen Memories at 10 to 12.
Party for the senses with reserved seats for 10/27. First time we are NOT doing the wine room. We'll see but I"m guessing just the reserved seats will be fine for us.
Sweet Sundays with Gale Gand on 10/28
Yay! Good luck to all of you still dialing or on hold. Don't give up!
The CM also read the policies for me for just the first event and said they were the same for all events so she wasn't going to read them over and over for each one. Good thing because she sounded like she'd just gotten up herself and hadn't had her coffee yet. She spoke in a sloooooow southern drawwwwwwwl. I was ready to choke her but as long as she booked what I wanted, I didn't hassle her to hurry up.