Cyberc1978
DIS Veteran
- Joined
- Jul 19, 2016
I NEVER take the first cast member's word for it. Way too often, I have found that one cast member says one thing, but if I call back 20 minutes later and get a different cast member, they say something else. So, I usually keep trying until I either get what I want, or until it becomes abundantly clear that I am NOT going to get what I want.
Not all, maybe not even most, of the Cast Members are DVC owners themselves. So, they don't have the experience and knowledge base that you have. Very few of them frequent boards such as this one, so they don't get exposed to the accumulated wisdom and expert opinions of the people here. Add that to the fact that MOST of their training is actually something they get on the fly, as they get experience solving problems for members, and you can realize that many of them do not know as much as some others. And then, of course, you need to factor in that some of them are smarter, or more committed to helping, or more dedicated and harder working than others. Never accept the answer that doesn't make sense to you. Keep trying.
I tend to agree, I normally also calls multiple times if I dont agree on the answers. However in this situation I spoke to a supervisor - which I rarely do - and he confirmed the CM first approach to denying my request.
I had my doubts obout him being correct, but also doubts about my own thinking in all of this. Another lesson learned is that even if you speak to a supervisor it does not necessarily mean that he knows more than a regular CM - he just got more access within the system.