I am so upset with
DCL & yet, happy with them, too.
As I've posted before, we are
trying to surprise my mom with things about the cruise & something got messed up & now nothing's going to be a surprise anymore.
First, I was told by a CM back in May/June when I added my mom & son to our trip that we had to list
her address on
her stateroom {potential boarding/immigration problems) & that meant we had to tell her about the trip. Then, I find out from these boards that that isn't so & we can list ours & then change it shortly before cruising. So, we ultimately told her for nothing.
Then, a few weeks ago I changed her address to ours with DCL & we upgrade her stateroom to a Cat. 6 Verandah & plan to surprise her when we board & actually
get to the room - & they send the documents to her!!

I had double-checked with DCL 3x before the docs went out to make sure that they were going to us & they assured me that
my addrs was the only address that they had in the system - and still is!!! They can't figure out what happened. I spoke with a manager, too.
Obviously, there's a glitch somewhere, because it just didn't pick my mom's correct address out of thin air & send the docs to her. Her address must be
somewhere. I guess I should be lucky she got them & no one else - but it sure does ruin our surprise. Of course, she opened them & called me right away.
Well, the nice part of the whole thing is that DCL called me back & gave us a $100.00 shipboard credit. As they said, they can't change things now, but at least they did something for the "inconvenience".