disney movie rewards

What is the difference between the Walt Disney Studios gold tour vs the platinum tour on Disney Movie Insiders (Disney Movie Club)? I don't see anything different.

I ordered a Blu-ray compo pack from DMR at the beginning of March and got a notification saying it had shipped. I waited a couple weeks for it and then decided to contact them about it being missing. They gave me the tracking number and told me to contact USPS first and to get back to them. I...