I ordered a Blu-ray compo pack from DMR at the beginning of March and got a notification saying it had shipped. I waited a couple weeks for it and then decided to contact them about it being missing. They gave me the tracking number and told me to contact USPS first and to get back to them. I did and they also told me it was delivered, but I filed a claim with them hoping it would turn up. After a week I contacted DMR again and explaining I did what I was told and that there were still no results. Today I get an email saying there's nothing they can do and basically it wasn't their problem. They told me it was delivered and that the code associated with that DVD set was even entered into an account. Now I'm mad that someone didn't have the decency to return my package and I'm even more upset that DMR can apparently see that it is not me who redeemed these points and won't even return my points or send me a new one. This is my first experience redeeming my points and is just a bad impression. Has anyone else had any luck with resolving lost packages with them? Is this worth fighting with them more or am I just out of luck?