Half the time (made up statistic), the website doesn't work, and the other half, the CMs are completely without a clue. I don't like being negative, but it's no fun trying to book anything...hotel, dining, tickets...all of it. I bought Cirque tickets with a Disney Visa discount, and they never arrived. Called a couple of times looking for them and CMs kept telling me not to worry, they will come. Finally got a CM who bothered to look, and they were mailed a month and a half ago. Lost in the mail.