Momof2Disneyboys
DIS Veteran
- Joined
- Mar 5, 2007
I love the Lady and the Tramp topiaries too!
And all those yummy caramel sweets make my mouth water. Definitely stopping in there next trip.
We're also working on the girls to ride Maelstrom. I haven't been on it in a long time, so we will be doing it next trip.
ETA - we were posting at the same time.
RE: your last update
The pool atmosphere seems to be more a party, than relaxing. It could be better for sure.
That room business - I am surprised that after the note TWICE that the cleaning was not done properly. It sounds like they just came and did the basics, but didn't cover the really needed stuff. It doesn't look like a dry duster would take care of that, it needed WET scrubbing! I'm glad they responded to your email comment and called etc. I hope you have big plans for those two nights!! I want to hear what you're doing next!
Wow, what a fiasco with the room! I would have NOT been happy at all. You clearly took the time to write the housekeeper notes, and I find that very rude that she basically just ignored them. We did not have service like that at the BC, but I would have done the same thing as you. I would not go back to the BC if we had the poor service that you had. We probably won't return to the BC any time soon anyways....we have the Poly to try and we want to go back to the BWI and GF first!
I'm glad that someone called you to discuss the issues you had at the BC. That's great that you got two free nights at any deluxe! However, I wish that you had a better resort experience while you were there (and I'm sure you do too), so that you did not have to worry about the problems while you were there!
Hope you had a great weekend!
Well... you already know how I feel about this whole situation.
For them to have treated you that way while you were still there - instead of doing something about it THEN- is absurd.
I am happy that you got the two nights and that you have that in the future to look forward to. But dang- it doesn't take away the fact that the room you were in was an absolute pigsty. It was filthy and looked like a Motel 6 instead of what you expect from a Deluxe resort at WDW.
I am still angry for you not being able to be moved to the Poly- (the price was ludicrous that they quoted you) --- so that the current vacation you were on was not overshadowed by the fact that your resort was sincerely lacking in the cleanliness factor.
If it were me, I'd never want to stay at the BC again and if you never do, no one can blame you at all.
As far as SAB--- yeah, I would've hated that too. The kids in the microphone.... So not my idea of fun times at the pool.
Thanks for telling your story so that people can hear the good AND the not so good experiences from all the resorts.
I am so surprised, and disappointed for you at the filth level of that room!!There is NO excuse for that! I will say, as far as the note is concerned, that the times we have been at the BC, our room ladies have been from Jamaica and don't speak very much English--beyond the basics so I am sure she couldn't read it. Not that that excuses anything- especially when you called the front to speak to someone. And the $900 to trade rooms is crummy!! In fact, I am gonna call this week and express my concern with staying there for our upcoming trip. I want to know what they will do if we get an unsatisfactory room anywhere on Disney property! We have always had any cleaning or minor issues taken care of right away....YIKES!!!
Sure was a lot of grime to have built up in a short time frame!! I am glad you got two nights as a comp though!!! That'll fiugre nicely into your next trip budget!! Ka-ching!!
GREAT updates..... so sorry the room was in such conditions.... i have to go back and read all the individual posts cause i read something about 2 comp days.... that's awesome ....
Well, those pictures didn't get any prettier on the second go 'round! I'm so glad that you did decide to email them the pictures. I felt very certain that they would make it right for you. I sent a not so nice email years ago over an issue, and I had the same response. I first got an email and then a phone call from a VERY nice CM. I can honestly say that has never happened when I have complained anywhere else. And I'm like you, I hate to complain, but when it's that bad, you just have to. I am so glad that you got the 2 free nights! That is wonderful! Can't wait to hear all the details of what you're going to do with them!
I just have to know though... did you EVER get rid of the sticky balcony?
Where you in one of the DVC rooms a regular room at the Beach club, I know it shouldn't make a difference , but I think if people are staying on points housekeeping only comes in every 4 days to clean the room and the other three they only take out the trash and change any towels that are not on the rack. It almost sounds like they need to power wash the balconies and the furniture like they do on DCL. I know on the Trans Atlantic where I had a balcony I received a letter in my stateroom one day with my navigator saying that they would be cleaning the balconies on the side of the ship I was on and to not leave any personal items out there it also said that they did not need to access my stateroom to do this.
yuck..sticky stuff is so gross.
2 free nights at the poly could be nice though
We have had issues and complained while on property. You always get more satisfaction when you complain while you are there. We got a nights worth of points back from staying in the treehouses because we had a tv issue on the day of an eagles playoff game.. Maintenance was in our room the entire day before my husband told them what to do to fix the tv We've had ceiling tiles fall down during the night while at the poly when I went with my sis. Not only did they comp some nights, but they moved us into a lagoon room
$900 to switch from a deluxe to a deluxe...WHAT!???
That is ridiculous!!!
I'm really glad they replied to your email and even called!!! WOW
That's great that you got 2 free nights... POLY here you come LOL
It really does pay to complain.