We (2 of us) did the
Dreams Unlimited 2 park 1 day with round trip transfer option to Universal on May 1st. The confirmation and everything arrived by e-mail shortly after booking. I booked for pickup 1 day in advance, they were there right exactly at the scheduled time, so I was so far well satisfied. The return trip was a whole other story. There was at least 30+ people all waiting for the same return trip pickup time. Two shuttles arrived, one was going to two off site hotels, the other just Pop Century, they arrived 15 mins early, so everyone thought OK, we'll wait it out. Soon, another shuttle arrives, again, just Pop Century. That one was on time. 20 minutes after the scheduled pickup time, no more shuttles arrive, and there is still at least 15 or more people waiting, we were going to OKW, others waiting were going to at least 3 other different Disney hotels. 6 people waiting booked the package through AAA, got fed up, and decided to split a van taxi. We called Mears and got the run around from the dispatcher, she finally said she would have a regular taxi take us back and to give him the return voucher, and all would be covered, no extra cost. We did that, and the driver was very nice and friendly, and even dropped us right at our building at OKW. I looked up online afterwards reviews on Mears, and most that were bad complained about either the transportation being late or not showing up at all. I hope the rest of the people waiting with us got back to their hotels soon after we left. Oh, also while we were still waiting, the Mears pickup for 1 hour later came way early and took only 2 passengers to the AKL, he wouldn't take anyone else even though he had room in the shuttle. I was satisfied with everything with the Dreams Unlimited package except for the return trip, clearly Mears was overbooked or something. The dispatcher gave no reason or excuse. If I go to Universal from Disney again, I think I will look into other transportation. Our return trip was booked over 2 hrs in advance also, like they asked us to on the return voucher he gave us when we were dropped off.