Don't feel like the only one not greeted by name. We've stayed several times at moderate level resorts on site, and regardless of whether we drove there, used ME from the airport or online check-in, nobody ever greeted us by name. In fact, I'd say that the one consistent detail despite changing resorts was that it always felt like we were in the way of the CM's doing more important things. And just to clarify, there were never large crowds checking in when we were. We were maybe like one of three or four families each time. So perhaps that particular bit of magic is random and sporadic or specific to certain hotels?