First, I just want to say that the Poly is truly a beautiful resort and worth every penny. We were actually put in Samoa room 3601 facing the pool! I couldn't have asked for better, really. Ok now the nightmare part... We had two reservations: First night AAA and then the last three nights with the free dining. When I went to check out of the first reservation, I had some charges to my cc. The CM was taking awhile putting my card through, she was training so I was patient, however her trainer told me that the card was not working and they had to take it from me! Of course I was puzzled since I had just purchased gas the night before with the card. Being a Sunday, I could not get in touch with my credit union until the following day. I told the front desk this and the CM told me that they won't do anything with the card until they hear from the bank or me. The next morning I called the bank and to make a long story short they told me it was the CM fault. SHE PUNCHED IN THE WRONG EXP DATE. I asked her to call the desk and I went down to get my card. Of course I was upset because a day went by and I did not have access to my funds. When I got to the desk the CM told me the card was allready destroyed or sent away!! They did not know where it was !! I was so upset!! NOW I did not have access to my funds for the rest of the four days!! I only had a few hundred dollars in TC. But the biggest kicker was no manager or anyone came out to say sorry...It was like or Nothing we can do..next customer. I will be writing to the company. My bank had to cancel the card, I have to wait two weeks for a new card and now I have to also tell the other companies that use my old cc for withdrawal payments that the number is no longer any good! Thank goodness my rental car was taken care of! I would have been in a real pickel.