**Update** I spoke with the District Manager today and he stated that the store policy is to ask disruptive customer's to leave. If they do not associates are to immediately contact the police. I requested that an incident report be filed and a copy be sent to me. I also requested an apology letter from the Manager who gave me the wrong information. District manager stated that disciplinary actions would be taken.. (Not sure if I believe him as I was a supervisor in CS for many years and this was a standard line for angry customers...) I'll let you know if they follow up. I will feel better knowing if he is to come back and try something that his conduct will be recorded. This may be a bit OT but I have to do something before I explode..... Tonight I took my DS12 shopping for sneakers. This is an unusual scene since he never wants to be with me anymore and shopping isn't a boy thing. We went to a "famous" budget priced shoe store in a local strip mall. There were only us, two other shoppers, and two "intelligent" looking employees. They were even friendly and said helllo as we walked through the door.... I have to stop here and say I have never been so upset and shaky in my life, never!! Tonight has changed my views of the world big time.. Back to shopping. DS picked out two pairs of sneakers and I even found one for me and one for DD. We head to the checkout. Now the only employee in view is the young lady ringing us out. WE are approximately 15ft from the front door when all of a sudden this "disturbed" gentleman opens one side of the store doors and blocks off the other door so no one can leave. He starts shouting obscentities and threatening the workers and shoppers. I look to the the cashier (SHE has a headphone on her head) and I assume she is calling the police... Nothing just babble about my sale. I ask her to call the police or have the manager call. She said no! Well I fumble through my cards and make the sale as long as I can so I don't have to go near the door. About 5 minutes later the man leaves. Still no response or help from the employee other that "he has been here before". Now I am shaking and DS who towers over me in height, but still is only 12 is very upset. I can see it in his eyes. So I drive home immediately and fall on the couch crying and telling DH. I calm down enough to call the store and ask the manager for a corporate number because I feel they allowed us to be in danger. The manager said "I couldn't call the police that would break protocol as we take a passive approach to these situations at our store" . I think this is where I lost my mind and almost pee'd my pants. I told him that I didn't want the employee to upset this man but hey they have a back room and the police are always in the parking area of the stores.... So what would you do and what do you think I should say to the District Manager when he calls me back... PS.. I want to bring the shoes back but DS absolutely Loves his new sneaks.. so please don't recommend that... Thanks for listening and reading this long post!