Need HELP... Ticket voucher has wrong travel dates

Discussion in 'Community Board' started by Kinnick23, Jan 5, 2013.

  1. Mel522

    Mel522 DIS Veteran

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    Here are the links since you can't post them yet.
    This first one has a spot for you to specify dates.
    http://www.expedia.com/pub/agent.dll?qscr=tsdt&stat=5&flgc=0&loid=178294&ofid=13887&wtid=28&nojs=1&mcicid=197337443

    This one is the one I assume you clicked on. The dates are pre-selected.
    http://www.expedia.com/pub/agent.dll?qscr=tsdt&stat=5&flgc=0&loid=178294&ofid=13887&sdat=1/25/2013&edat=2/1/2013&wtid=28&nojs=1&mcicid=197328316

    I would contact Expedia. Point out the difference between the two links, and see if they can't do anything. Ask to speak with a supervisor or manager if necessary. I wish you luck.
     
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  3. Kinnick23

    Kinnick23 Earning My Ears

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    Thank you for posting them.
     
  4. hellow

    hellow Mouseketeer

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    OP: I really hope they work with you on this. It really is, as another poster said, a typo that you immediately tried to correct. Good Luck!

    I got burned big time through Travelocity and will never use any of the 3rd party sites again. Even though the company or airline you are flying with/going to is reputable, they will claim that your contract is with the 3rd party, not them. And my experience with Travelocity showed me that they are not willing to provide any customer service whatsoever.
     
  5. sam_gordon

    sam_gordon DIS Veteran

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    I had gone to the first link. FWIW, the dates are also already filled out in that one, but it is more obvious you can change the dates. In the second link, maybe it's because I'm subconsciously looking for it, just above where you choose the "5 for 3" deal is a section (highlighted in tan) for "Trip Dates: xx/xx/xxx - xx/xx/xxx" and a link to "Select New Trip dates". Also, when you continue on that page, and you see the "receipt" page, under the "5 for 3" description is a line "Usable from: 1/25/2013 to 2/1/2013".

    Yes, maybe the design could have been better. But the information is there. It's not in white type on a white background, it's not in super small text. It is worth calling Expedia and pleading your case, but I don't think it's a "slam dunk" that they will change the voucher or give you a refund.

    You might be able to contact your credit card company and see if they'll challenge the item (or whatever they do), but you agreed to purchase the vouchers which are listed as "non refundable", so I don't know how far that will go either.
     
  6. zurgswife

    zurgswife WDW is my Shangrala...and I'm going...life is bett

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    Reviewing both links I can see how it is easy to miss the dates that are prefilled in the second link. Good luck trying to get it fixed.
     
  7. PrincessKsMom

    PrincessKsMom <img src=http://photopost.wdwinfo.com/data/500/tlk

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    I completely would have missed the dates using the second link. Hope it all works out for you OP.
     
  8. It'sWDW4me

    It'sWDW4me <font color=green>Fairly new... still gets a tag :

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    Wow - I was even LOOKING for the dates in the second link and I totally missed that. Just looks like you're buying a voucher that will expire on 3/31/13. Using that first link, there's no way to buy the tickets until you specify dates. Totally different story.

    Good luck. I do hope Expedia works with you on this. If not, contest the charge with the credit card - eat the $30 if you have to - and, IMHO, I'd never use Expedia again. Print out both pages to help back you up with showing how crazy easy it is to not notice the dates.
     
  9. Kinnick23

    Kinnick23 Earning My Ears

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    I have an update on this. I spoke again with Expedia and I'm actually not sure what made them listen but they are refunding the vouchers. They were very nice and apologized for my being told it was Disney's fault they couldn't change them due to the contract. Disney doesn't have access to the reservation until 2 days before the voucher date. I knew that already from Disney myself, but apparently it was confirmed.

    He said they couldn't change the dates, as there system doesn't allow it. What he could do was back out the transaction and refund it. Which he did. He also was willing to rebook them but I couldn't rebook them until the refund was posted to the account. I thanked him for all he has done to correct the problem but wanted to show him why the error had been made. I walked him through the two links and he said he could see how it would happen. He then told me he would report it to get it changed. I checked it before my reply here and so far no change. I hope they do consider changing it but it may take more issues before they realize it's a problem. I really think it was likely refunded only because of the CSR's blaming Disney for their inability to fix the vouchers. Not sure, but that's what I got. For whatever reason it was refunded, I am most grateful that they did make it right and we will be able to go on our planned trip with out the stress of a tighter budget than anticipated.

    Thank You all who were here to offer suggestions and support! This has been taken care of! Thank You Expedia for deciding to make this right!
     
  10. wilma-bride

    wilma-bride <<This space intentionally blank>> Moderator

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    I am so pleased you got this sorted out and thanks for the update. Hope you have a great time :thumbsup2
     
  11. usnuzuloose

    usnuzuloose DIS Veteran

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    I am glad to hear that they corrected the problem.
     
  12. sam_gordon

    sam_gordon DIS Veteran

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    Glad that it worked out for you.

    Please use this as a lesson though... read EVERYTHING.
     
  13. princesspumpkin

    princesspumpkin DIS Veteran

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    :thumbsup2
     
  14. dsneprincess

    dsneprincess DIS Veteran

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    OP, I am glad this worked out for you. When I use the links, it won't even allow me to change the dates at all, so I would have had the same problem if I bought them. Pretty poor layout on the sight.

    ETA- I wouldn't have looked for dates because with any other site, it wouldn't matter when I was using the actual tickets so long as prior to 3/31
     
  15. It'sWDW4me

    It'sWDW4me <font color=green>Fairly new... still gets a tag :

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    Thanks for updating! I'm very glad this worked out for you. :goodvibes
     

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