my first experience with Enterprise rental out of fll. I had a reservation, walked up to the counter, two reps and no KIOSKS were working, both covered and BROKE. One rep only took their Business accounts, so waited about 15 minutes, then breezed thru the counter.
Went to the lot,
went thru 4 vehicles, the first had a CHECK engine light, I refused itand the guy agreed, the next one appeared okay, while we sat there getting ourselves situated and setting up our gps, a SERVICE light goes on
. Again told them..I refused to take the car. We waited again! Then got a car that had a "oil change needed" light on, I was beyond annoyed.
They said not to worry that the mainten. sticker said there was still many miles left before it actually needed to be changed.
My patience was wearing very thin. There was no way I was taking the vehicle since I already saw two others that they allegedly did not maintain. I complained to a female at the podium. She was soft spoken and just said not to worry theyd get a vehicle for us....no apology, no care at all....they did get us another vehicle and we literally left
over 1 HOUR (you are stamped in and out)
from arrival at their lot. Especially annoyed since our plane actually landed Early (a first).
I was told theyd take 10% off and was also told that I did not not need to fill up the gas upon return.
When I did return they
forgot to take off the discount AND could not find anything that mentioned the gas. I made the rep write BOTH those things on my copy (thank goodness) and whipped it out. They then said they found it and they adjusted my bill ..was handed a paper receipt (tho I have not even see it hit my cc yet, two days later??)
When it does, ill re-check it and then write a pleasant but informative note to mgmnt just to let them know our experience.
We ended up with no car issues (thankfully) while we had it... and that was a good thing.
so my experience overall is low/FAIR at best. Not the way to start a vacation.
Just say'n....